s u n d a n c e

Job Title: Reservations Supervisor

Department: Lodging

Reports To: Reservations Manager

Rate of Pay: $18 Hour DOE

Shift: Monday-Friday 9 AM-5 PM. Rotate Saturdays, Sundays, as business levels require.

Full-Time, Year-Round Position

FLSA Status: Non-Exempt/Hourly

SUMMARY

Manage and oversee group room blocks for all incoming groups. Assist guests with booking room reservations and activities prior to arrival.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Understand all aspects of the Reservations department.

Assist Reservations Manager with guidance, training, and innovation to department.

Ensure guests and groups are situated before they arrive, providing an enjoyable stay.

Provide customer service and relations according to the Forbes 4 Star standards.

Assist Reservations Manager with weekly Reservations Trainings on best practices of Sundance and Forbes standards.

Track various data accurately, guest accounting and data entry.

Answer resort wide inquiries or direct inquiries to the correct departments.

Assist Manager with rate structures and package setup.

Assist Manager with the training and support of the Reservations Team.

Assist in compiling and running daily, weekly, and monthly reports.

Assist other departments with various projects, including reservations.

Work supportively with the Lodging Team.

Schedule Reservations and Group Reservations.

Block rooms according to contracts and track various data accurately, including data entry and room block changes.

Coordinate with Sales Team to create group rate codes and packages.

Bill cancellation fees and attrition fees.

Enter and update all rooming lists according to group contact's needs.

Track group pick up and attrition on a weekly basis.

Set up billing routing for groups and individuals in a group.

Be in contact with group coordinator to communicate cut off and attrition dates.

Attend pre-conference meetings and answer resort wide inquiries or direct inquiries to the correct departments.

Develop extensive knowledge of accommodations, amenities, resort, events, and programming.

Effectively communicate Sundance knowledge to all contacts.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DISCLAIMER

This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Must have customer service experience.

Must be detail oriented and have great customer service skills.

Must have phone sales experience.

TECHNICAL/COMPUTER SKILLS

Must have proficient computer abilities and be able to type 40 words per minute.

Must be proficient with a ten key. Must be proficient in word processing, spreadsheets, internet navigation, and electronic mail. Gain proficient knowledge of our Property Management Systems.

CERTIFICATIONS, LICENSES, REGISTRATIONS

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must speak, read and write English accurately and fluently.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

OTHER QUALIFICATIONS

Must be 18 years of age or older.