Room Reservations Supervisor - Casino jobs in Raleigh, NC

Purpose: Reservations Agent's responsibilities include managing external phone calls, booking hotel reservations using selling techniques, responding to all reservation inquiries, and office administration.

Position Overview: Handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.

This is an on-site in Chapel Hill, NC, the remote work is not currently available.

Hyatt benefits include.

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Prescription, Dental and Vision Insurance

• 401K with company match

• Paid Vacation, sick days, new child leave and personal day

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Hyatt is an Equal Opportunity Employer-M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Key Responsibilities:

• Answering incoming external and internal phone calls in a friendly and efficient manner

• Perform daily monitoring of reservations, ensuring timely and accurate blocking of rooms based on guest bookings, cancellations, and modifications.

• Maintain knowledge of room rates, packages, and discounts that are available for the hotel via its website and all third parties.

• Entering in guest reservations from third-party websites and organizing/filing all reservations back-up.

• Provide guests with adequate information concerning the hotel and its services.

• Responsible for processing all incoming reservations via phone, email, fax, or through interdepartmental correspondence.

• Process any special guest requests and ensure guest reservations are updated accordingly.

• Maintains potential and current guest profile information.

• Follows up with any guest-related questions or issues to assure guest satisfaction.

• Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.

• Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times.

• Strong dialog with Front Office and Sales departments to ensure guest requests and needs are met and communicated in a timely manner.

• Process any special billing requests.

• Protect the privacy of our guests and colleagues at all times.

Qualifications:

• Must be able to communicate proficiently in the English language, both written and verbally.

• Prior hotel experience preferred.

• Opera PMS experience is strongly preferred.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Must have a professional telephone manner.

• To maintain a good rapport and working relationship with all staff.

• Must be able to work seated at least 8 hours per day.

• Must be able to speak and hear clearly to communicate with others by phone and in person.

This is an on-property hourly position with a hiring range of $16- $18 based on experience. Schedule is typically Monday through Friday, but may require occasional nights and weekends based on business demands.