Room Reservations Supervisor - Casino jobs in Spokane, WA

Hiring Preference:

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality: 

Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES:

We Take Pride In Everything We Do.  Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. 

Everyone is Welcome Here.  Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.

We Choose Excellence Every Day.   Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Job Description

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Follows established work procedures and expedites the scope and the flow of work.
• Write weekly work schedule based on the guidelines and budget for that outlet. Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages.
• Communicates with the Team Members through written and oral instructions.
• Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service.
• Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc.
• Assigns duties for opening and closing, and examines work for completion, neatness, and organization.
• Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Area Manager any major incidents, GOOD or BAD.
• Promote positive customer relations through prompt, courteous and efficient service.
• Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s).
• Perform or assist team members in performing their duties, and teach customer service skills.
• Assists with interviewing, hiring and training new Team Members and monitors their activities.
• Coach and council Team Members as necessary.
• Administer corrective action and progressive disciplinary measures when necessary.
• Schedule and conduct Team Member appraisals in an accurate, fair and timely manner.
• Document operational and physical deficiencies and pass on to the Food and Beverage Area Manager or the appropriate department for correction.
• Consistently fills out daily shift report detailing the events of your shift.
• Requisitions supplies and prepares inventories as requested.
• Prepares memos and provide written direction to team/staff members.
• Ensure control/protection of company assets.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino’s mission statement.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Directly supervise FOH Team Members. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. 

Education, Experience & Other Requirements

• High School diploma or GED.
• Previous supervisory experience necessary.
• Experience with computer based POS system preferred.
• Ability to obtain and maintain a Tribal Work Permit.
• Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
• Washington State health card – By date of hire.
• Mandatory Alcohol Server Training (MAST) certification – 60 days from employment, or 1^st class offered.
• Hepatitis A vaccination prior to first shift
• Job offer contingent upon successful completion of background check and pre-employment screening.