Room Reservations Supervisor - Casino jobs in the United States
Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Room Reservations Supervisor - Casino jobs
RESERVATIONS SUPERVISOR
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
-
Position Summary
The Reservations Supervisor is responsible for the efficient and professional operation of the Reservations Department. This position ensures the highest level of customer service while maximizing the occupancy and revenue and helping to facilitate the most profitable customer mix within the hotel. This position also helps with staffing and monitoring of labor and other expenses in the operation of the department.
Supervision Exercised
Reports directly to the Front Office Manager.
Supervises the Reservation Agents.
Major Duties and Responsibilities
- Assures that all reservation/call center employees provide every caller with friendly courteous, timely, and knowledgeable service.
- Ensures and oversees staff in the department are fully trained in technical customer service, up selling and sales skills.
- Schedules and monitors staffing levels in accordance with key volume indicators and budgetary constraints along with the most current and up to date forecasting tools.
- Monitors service level standards via daily and weekly reporting for various benchmarks including abandoned calls, dropped calls, average wait times, accuracy of reservations, etc.
- Monitors room availability on a constant basis helping ensure maximum revenue and occupancy is achieved.
- Ensures room blocks for all new group sales accounts are processed accurately and in a timely manner.
- Ensures a continuous daily liaison exists and a good working relationship between Reservations, Front Desk, PBX, Group Sales, Casino Marketing and Casino Hosts.
- Builds and enters all package rates and group rates.
- Properly processes all complimentary transactions with complete documentation of status.
- Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOPs and POPs.
- Responsible for completing performance evaluations, training guidelines, coaching and mentoring programs for supervised staff.
- Responsible for helping prepare and monitor expense and revenue department budgets in accordance with property timelines and methods to ensure guidelines are being followed.
- Performs duties in accordance with property compliance and regulation standards as established by the Pueblo of Sandia.
- Helps direct reports achieve outlined goals and plans of action objectives by periodically meeting with and assisting staff with tasks and needs associated with goals and objectives.
- Performs other duties and responsibilities as required.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Knowledge of room reservation systems software.
- Must have excellent customer service skills.
- Must have excellent written and oral communication skills.
- Conducts employee performance reviews.
- Effective leadership capabilities.
- Organization/planning skills.
- Ability to maintain a flexible work schedule.
- Sound administrative skills and business management skills.
- Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth.
- Proven ability to create and manage budgets.
- Knowledge of reservation structure, workflow, and operating procedures.
- Ability to create and implement guest service standards and procedures.
- Proficient in Microsoft Office programs.
- Strong analytical, numerical and reasoning abilities.
Minimum Qualifications, Education and Experience
Required:
- High School Diploma, GED certification or equivalent.
- Three (3) years reservations or front desk experience including one (1) year in a supervisory capacity.
Preferred:
- Two (2) year degree in Hotel Management.
Licensing Status
- Must be able to successfully pass a stringent background investigation.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
- 28 Days Ago
Auric Room Dining Reservations Agent
- Auric Room / Lone Mountain Ranch
-
Big Sky, MT
FULL_TIME
- Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The...
- 9 Days Ago
Supervisor Count Room
- Rivers Casino
-
Portsmouth, VA
FULL_TIME
- Job Category: Finance Requisition Number: SUPER002370 Posting Details Posted: March 11, 2024 Full-Time Locations Rivers Casino Portsmouth 3630 Victory Blvd. Portsmouth, VA 23701, USA Job Details Descr...
- 1 Month Ago
Reservations Specialist
- Atlantis Casino Resort & Spa
-
RENO, NV
FULL_TIME
- Overview Come join Team Atlantis! We are currently accepting applications for Reservations Specialist. The Atlantis Casino Resort Spa Reservation Specialist is vitally important to the continued succe...
- 1 Day Ago
Administrative Assistant and Reservations Manager
- Marble Room Steaks & Raw Bar
-
Cleveland, OH
FULL_TIME,PART_TIME
- Job Overview:We are seeking a highly organized and detail-oriented Administrative Assistant and Reservations Manager to join our team. As administrative Assistant and Reservations Manager, you will be...
- 11 Days Ago
Starbucks Supervisor at Rivers Casino
- Rivers Casino
-
Pittsburgh, PA
FULL_TIME
- Job Category: Food and Beverage Requisition Number: STARB002277 Posting Details Posted: February 9, 2024 Full-Time Locations Rivers Casino Pittsburgh 777 Casino Drive Pittsburgh, PA 15212, USA Job Det...
- 15 Days Ago
Room Reservations Supervisor - Casino jobs at Popular Companies
Senior Director, Veterinary Services
- ASPCA
-
Columbus, OH
- Please make sure to attach your resume to complete your application. Summary: Are you a dedicated shelter veterinarian p...
- 4/24/2024 12:00:00 AM
Greeter
- Dave & Buster's, Inc.
-
Columbus, OH
- Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serv...
- 4/23/2024 12:00:00 AM
Operations Senior Advisor - Transformation- Hybrid
- Cigna
-
Grove City, OH
- As the Operations Senior Advisor of Transformation, you will play a pivotal role in driving innovation and efficiency in...
- 4/22/2024 12:00:00 AM
Senior Director, Veterinary Services
- Hiring Now!
-
Columbus, OH
- Please make sure to attach your resume to complete your application. Summary: Are you a dedicated shelter veterinarian p...
- 4/21/2024 12:00:00 AM
Sr Director, Veterinary Services
- Aspca
-
Columbus, OH
- Please make sure to attach your resume to complete your application. Summary: Are you a dedicated shelter veterinarian p...
- 4/21/2024 12:00:00 AM
$164,000 - $174,000 Senior Director, Veterinary Services
- Hiring Now!
-
Columbus, OH
- Please make sure to attach your resume to complete your application. Summary: Are you a dedicated shelter veterinarian p...
- 4/21/2024 12:00:00 AM
Sr Director, Veterinary Services: Eligible Sign-On Bonus
- Hiring Now!
-
Columbus, OH
- Please make sure to attach your resume to complete your application. Summary: Are you a dedicated shelter veterinarian p...
- 4/21/2024 12:00:00 AM
ASPCA Sr Director, Veterinary Services
- Hiring Now!
-
Columbus, OH
- Please make sure to attach your resume to complete your application. Summary: Are you a dedicated shelter veterinarian p...
- 4/21/2024 12:00:00 AM
Income Estimation for Room Reservations Supervisor - Casino jobs
$38,679 to $51,250