Room Service
Job Description:
Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, and guest satisfaction.
Essential Functions:
- Set-up and deliver all food & beverage orders in accordance with established guidelines, procedures and policies.
- Conduct floor sweeps and retrieve all food & beverage trays in order to maintain established sanitation guidelines.
- Set-up and deliver all VIP amenities.
- Service all hospitality suites in accordance with Banquet of Events and established policy and procedures.
- Complete all shift side work as outlined in the hotel's operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
- Perform all cash handling responsibilities in accordance with policies and procedures.
- Answer the telephone and take all customer orders in accordance with operating policies and procedures.
Non-Essential Functions:
- Maintain all inventory of needed supplies.
- Perform special projects and other responsibilities as assigned.
- Participate in task forces and or committees as required.
Knowledge and Skills:
Education: Ability to read, write, and communicate in English.
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.