Field Service Technician - Casino Gaming/ATM's - Resorts World - Queens, NY

Department: Field Service

Employment Type: Full Time

Location: Jamaica, New York (Resorts World Casino)

Reporting To: Field Service Technician Manager

Description

What Will You Be Doing?

• Deliver high-quality customer service ensuring customer satisfaction.
• Install, repair, and/or run updates on Everi products on location at casinos.
• Check in with our customers and our devices to ensure they are running smoothly; Investigate any issues, what those issues might be, and fix problems that arise for our products. Training and other support will be provided, as needed.

Skills & Qualifications for the Job:

• High School Diploma or GED.
• Maintain a Gaming License (Gaming License requirements will vary depending on location. Upon hire, Everi internal team members will assist with application, payment, and renewal).
• Help obtained and paid for and/or renewed by Everi upon being selected for the position).
• Ability to take occasional on-call shifts and may need to work overtime, weekends, evenings, and holidays as needed.
• Ambitious and motivated individual who loves to learn and is comfortable working independently (following the training period), while being part of a cohesive team.
• Basic understanding of Excel for data entry and paperwork completion.

• Hardware/network/technical experience is a plus!

Why Us?

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more! 
• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.