Room Service Manager - Casino jobs in Medford, OR

Description

About Seven Feathers Casino Resort:

Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.

Why Work at Seven Feathers:

At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage.
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match
• Free meals
• Fuel discounts

It is Housekeeping’s mission to deliver an unforgettable guest service while providing safe, clean, and comfortable accommodations in assigned areas in a timely manner. Room Attendants will strive to achieve the cleanliness expectations of our property while averaging 8.5 minutes or less per credit and 3.9 points or less per room. Duties include but are not limited to:

• Greets guests, responds to special requests. Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
• Cleans guestrooms to the level of standards set by the Resort, including stripping of soiled items and trash, bed making, cleaning bathrooms, vacuuming, dusting and placing or replacing amenities and supplies.
• Properly uses and maintains assigned equipment and supplies to departmental specifications, including carts, vacuums, chemicals and cleaning aides.
• Observes status of and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior customer service.
• Works varying schedules to reflect the business needs of the hotel.
• Provides constructive input to improve processes within the department.
• Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.
• Achieves an average of 8.5 minutes or less per credit and 6 points or less per room.

Requirements

• High School Diploma or GED Certificate preferred.
• 1 year experience in a hotel/motel environment strongly preferred.
• 18 years of age or older.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Able to read and comprehend written instructions.
• Must be able to obtain a Class I Gaming License.
• Must maintain a neat, clean, and well-groomed appearance at all times (specific standards available).