Room Service Manager - Casino jobs in Norfolk, VA

Job Summary:

• Responsible for all aspects of results with regard to staffing, organizing, hiring, planning, and operations in
  the restaurant. Responsible for control of labor costs in Front of the House. Responsible for guest satisfaction.

Supervisory Responsibilities:

• Yes. Will supervise 4 Crossings Café Supervisors.

Duties/Responsibilities:

• Possesses complete knowledge of all procedures related to the job.
• Continuously fosters great relationships with team members in all areas and mentors others to do the same.
• Ensures that all guests are treated in a prompt, professional, and courteous manner.
• Ensures Rush Rewards guests receive the accommodations they are entitled to. If/when unachievable report this to the Director or Vice President immediately via text or phone call.
• Must possess outstanding interpersonal communication skills to effectively interface with guests, peers, supervisors, and team members.
• Sets standards by being cooperative, helpful, and friendly, and by presenting a neat, clean, well-groomed appearance.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Ensures staff schedules are entered in Virtual Roster and posted for a minimum of two weeks ahead.
• Ensures strict adherence to all policies and procedures.
• Takes the Crossings FOH end-of-period inventory and presents it to the VP and Director of Food & Beverage.
• Using Stock Request Order Guide takes inventory of needed supplies, condiments, etc., and orders necessary goods from the Warehouse. Trains Supervisors to complete the same task.
• Hold periodic meetings with team members.
• Meets budgeted figures for labor and other expenses.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• Must work closely with the Department Trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow-up training sessions.
• Communicates any problems or concerns to the Director and other departments as needed.
• Works with all departments to ensure proper communication.
• Participates in departmental meetings as required.

• Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
• Promotes the Casino through goodwill and a positive attitude.
• Maintains high sanitation and safety standards meeting all required regulatory standards including but not limited to the Health Department, OSHA, FSLA, and Serv-Safe.
• Maintains security of products and areas assigned to the department.
• Understands that this is a 24-hour responsibility and is accessible at all times inclusive of nights, weekends, and holidays.
• Works as equal partners with the Room Chef to effectively manage the venue and create a synergistic relationship between the back and front of the house.
• Set high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated fairly and consistently.
• Performs any other duties as specified or assigned by the Director or any member of the Executive Management.
• All other duties as assigned.