Room Service Manager - Casino jobs in Orlando, FL

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 400 slot and gaming machines, a seven-table poker room, and high-stake bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

Under the direction of the Slots Supervisor, incumbent greets guests, provides information pertaining to games and provides customers with proper change.  This is a Customer Service position responsible for paying jackpots and assisting guests on the casino floor.

ESSENTIAL JOB FUNCTIONS:

Essential job duties include, but are not limited to:

• Communicates all customer service issues to key personnel.
• Accurately performs customer transactions. 
• Provides superior customer service, positively effects interactions with external and internal customers and      employees.
• Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Pays and verifies jackpots on slot machines according to established procedures.
• Promotes the Club Card Program as well as understand/presents current card benefits and program information to customers. 
• Accurately maintains money flow during shift with customers and employees.
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.

Qualifications

QUALIFICATIONS:

• High school diploma or GED
• Minimum one year experience and some customer services experience preferred; or an equivalent combination of education and/or work experience. 
• Must be able to learn all of the Slots games and explain rules to guests. 
• Must possess basic math skills.
• Count money accurately and balance cash drawer. 
• Must be able to sit, bend, walk, kneel, push and lift 25-50 lbs. daily.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to; use hands, reach with hands and arms, frequently lift up to 50 pounds, talk and hear. Also required are frequent, standing, walking, stooping, bending, reaching, climbing steps and sitting. Specific vision abilities required by this job include close, distance, color, and peripheral vision.
• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and exposure to general public.
• The Casino environment is hectic, fast-paced, often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen