Room Service Manager - Casino jobs in Temple, TX

Room Service Manager - Casino manages all aspects of the room service function. Ensures timely and accurate delivery of food and beverages. Being a Room Service Manager - Casino may require a high school diploma or its equivalent. Typically reports to the head of the unit/department. The Room Service Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Service Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Installation Service Manager
  • Service Pros Installation Group, Inc
  • Temple, TX FULL_TIME
  • Description

    About Service Pros Installation Group:

    Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our employees, customers, and contractors are positively impacted by utilizing our resources to provide stewardship, put our people first, ensure companywide integrity, and continue to grow and improve every day.


    Summary

    The Installation Service Manager is wholly responsible and accountable for orchestrating the entire installation process for flooring installation customers from multiple stores, resulting in exceptional customer experience while fostering and maintaining critical relationships with Lowe’s Home Improvement.

    FLSA Status: Salaried, Exempt


    Essential Duties and Responsibilities:

    1. Manages all aspects of the SPIG business for their coverage area through the exercise of well-reasoned and sound discretionary business judgment involving customers, contractors and Lowe’s Home Improvement.
    2. Ensures a quality installation which meets or exceeds the customer’s expectations.
    3. Ensures superior customer satisfaction scores.
    4. Manages installers and negotiates pricing for onsite issues, work orders, and customer needs. Authorizes payments for services.
    5. Meets and exceeds financial and productivity goals.
    6. Develops and manages strong relationships with store personnel, Lowes CPO, installation customers, installers and acts as a management point of contact.
    7. Exercises independent judgment and discretion concerning significant financial matters, including but not limited to authorizing installer invoice payments, approving and discussing installer chargebacks due to quality/non-performance issues, authorizing the purchase of additional materials, and approving customer compensation in resolution of disputes and claims.
    8. Analyzes job profit margins to determine whether it would be prudent to commit additional monies to the installers or purchase of materials.
    9. Responds to escalated customer issues and answers customer questions which cannot be answered by other staff; including conducting site visits to determine appropriate and necessary action to resolve concerns.
    10. Makes determinations whether to continue using subcontractors based upon the quality of their work and customer surveys.
    11. May be required to assign and schedule work for installers based upon skillset, capability, dependability, performance scores, and availability.
    12. Provides guidance to installers and customers on installation and products.
    13. Coaches installers on customer feedback received on their projects.
    14. Forecasts the need for inventory and purchases additional product as needed.
    15. Conducts customer follow-up calls to control the quality of the installation experience and resolve any potential outstanding issues.
    16. Reviews installation details for each job with the appropriate installer before installation.
    17. Tracks in-progress calls and resolves installation issues with installers and external partners.
    18. Reviews work orders for accuracy, verifies technical information, and identifies and resolves labor or product issues.
    19. Other duties as assigned.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; bend, kneel and position themselves on the floor to cut pad. The employee is frequently required to handle manually and feel. The employee must be able to lift and carry 75 lbs. (e.g., laptop, monitor or carpet pad) to move it as needed. The incumbent may also be required to move carpet foam, materials and drive a forklift. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.


    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space but may spend time in a non-climate controlled warehouse.


    Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.


    1. Education and Experience – High school diploma or general education degree (GED); and one to two years related experience and training; or equivalent combination of education and experience. Experience must involve customer service management.
    2. Language Skills – Ability to read and comprehend instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
    3. Mathematical Skills – Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations.
    4. Reasoning Ability – Ability to apply reasoned business judgment.
    5. Ability to deal with problems involving a few concrete variables and adapts to changing circumstances and conditions.
    6. Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software.
    7. Communication Skills –-Ability to effectively communicate orally and in writing in English.


    COMPETENCIES

    To perform the job successfully, an individual should demonstrate the following competencies:


    • Problem Solving – Identifies and resolves problems promptly.
    • Oral Communication – Speaks clearly and persuasively; participates in meetings.
    • Written Communication – Writes clearly; able to read and interpret written information.
    • Teamwork – Contributes to building a positive team spirit.
    • Diversity – Promotes a harassment-free environment.
    • Ethics – Treats people with dignity and respect.
    • Organizational Support – Supports organization’s goals, values, and code of ethics.
    • Judgment – Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.
    • Planning/Organizing – Prioritizes work activities; uses time efficiently.
    • Professionalism – Focuses on solving conflict, not blaming; accepts responsibility for own actions.
    • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
    • Quantity – Meets productivity standards; completes work promptly.
    • Safety and security – Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
    • Follow-up – Must be organized and able to follow-up on statuses and ensure completion of tasks.
    • Dependable – Is consistently at work and on time.
  • 2 Days Ago

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Copy of Installation Service Manager
  • Service Pros Installation Group, Inc
  • Temple, TX FULL_TIME
  • DescriptionAbout Service Pros Installation Group:Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation ...
  • 3 Days Ago

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Control Room and Service Metrics Specialist
  • Edenred Italia SRL
  • Milano, TX FULL_TIME
  • Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the wo...
  • Just Posted

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Hairstylist/Barber
  • Locker Room Haircuts
  • Temple, TX PART_TIME,FULL_TIME
  • Business is growing and we are looking to add another stylist or barber to our team!! We are locally owned and operated, fun and supportive work environment without pressure to meet high quotas. Join ...
  • 28 Days Ago

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HVAC Maintenance Technician - Mobile Home Community
  • ParkLand Ventures, Inc. (MHP Manager LLC)
  • Temple, TX FULL_TIME
  • Do you have HVAC certification? Do you have some experience with property maintenance, or you're just handy with jobs that require some light carpentry, plumbing or electrical work? If so, we need you...
  • 2 Months Ago

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Service Manager
  • Page Personnel
  • Milano, TX FULL_TIME
  • Ascensori e piattaforme elevatriciProvincia di MilanoIl nostro clientePer azienda cliente, leader nella progettazione, produzione, distribuzione e assistenza tecnica di ascensori e piattaforme elevatr...
  • 4 Days Ago

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0 Room Service Manager - Casino jobs found in Temple, TX area

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Taco Bell - Restaurant Staff - Urgently Hiring
  • Taco Bell
  • Killeen, TX
  • Taco Bell - Clear Creek is looking for a full time or part time Restaurant Staff team member to join our team in Killeen...
  • 3/27/2024 12:00:00 AM

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Housekeeper
  • Healthcare Services Group, Inc.
  • WACO, TX
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/27/2024 12:00:00 AM

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Housekeeping, Room Attendant
  • Wyndham Hotel Group
  • Killeen, TX
  • ** Housekeeping, Room Attendant** Location: Killeen, TX, US Property Name: La Quinta by Wyndham Killeen - Fort Hood Req ...
  • 3/27/2024 12:00:00 AM

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Housekeeper
  • Fairfield Waco South
  • Woodway, TX
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 3/27/2024 12:00:00 AM

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Chuy's - Waco - Busser
  • Chuy's - Waco
  • Waco, TX
  • Chuy’s is an Equal Opportunity Employer | E-verify Required We are looking for exciting, fun-loving, employees to join o...
  • 3/26/2024 12:00:00 AM

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Housekeeper
  • Residence Waco
  • Waco, TX
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 3/25/2024 12:00:00 AM

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Banquet Food Server
  • Hotel Indigo Waco-Baylor
  • Waco, TX
  • Description Are you passionate about customer service and willing to ensure guests have a great experience at our specia...
  • 3/25/2024 12:00:00 AM

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Server Private Events
  • ClubCorp
  • Waco, TX
  • Server Private Events in Waco, TX at Baylor Club **Location:** **Job Description** **Server** Responsible for providing ...
  • 3/24/2024 12:00:00 AM

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Service Manager - Casino jobs
$47,185 to $74,119
Temple, Texas area prices
were up 1.2% from a year ago