Room Service Server - Casino jobs in Detroit, MI

Role and Responsibilities

A Room Service Server is primarily responsible for being empowered of meeting and maintaining guest satisfaction by creating remarkable and effortless experiences from the moment the guest's food and beverage order is delivered, providing a visual and palatable experience that will help them reenergize and thrive during their visit.

• Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information. Follow up with guests during their visit to ensure overall satisfaction and repeat business.
• Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
• Your passion for service will be reflected by how you set up room service trays and tables in anticipation of incoming orders. Check and maintain proper set-up and cleanliness of service station before, during, and after shift. Stay informed of all specials, promotions, desserts, etc., for guest awareness.
  • Retrieve check from order taker and place an order with kitchen. When picking up, be sure that the order is complete, i.e., all food, beverages, alcoholic beverages, and condiments.
  • Deliver and serve food and beverage orders to guests, providing an option for guests to indicate if the server should set up the delivery in the guestroom, block the door from closing with a doorstop, or allow the guest to take the order at the door.
  • Prepare complimentary fruit baskets and deliver them to guest rooms.
  • Verify the validity of charges, record charges, and ensure proper execution of vouchers, to balance all monies: deposit cash drops and secure bank.
  • Abide by all State, Federal, and Corporate liquor regulations on serving alcoholic beverages to minors and intoxicated guests.
  • Assist with replenishing condiments and restocking supplies as needed. Advise management team of supply levels.
  • Keep the floors dry and clean to avoid slip/fall accidents. Perform all assigned side-work to include general cleaning and sanitation by using company-approved cleaning agents while adhering to cleaning procedures and instructions for cleaning agents. Follow all policy, procedures, and service standards and maintain proper use and cleanliness of all food and beverage equipment and closets/storage areas.

• Assist with expediting food to provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information.

• Use a daily checklist to complete projects.
• Ensuring guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels.
• All team members are responsible for turning in all items found to the hotel's Lost & Found Department
• immediately.
• Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.
• Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of food and beverage industry, current market trends, and federal, state, and local laws on the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health and Sanitation regulation. Knowledge of chemical cleaning agents, proper labeling and operation of various industrial equipment, and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our team members, guests, and hotel property.
• Ability to obtain any government-required licenses or certificates.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette, and understanding of the appropriate table settings and service ware.
• Ability to remember, recite and promote the variety of menu items.
• Ability to work most of the shift standing and moving about in restaurants and kitchen areas, performing at times in confined spaces within extreme temperature ranges.
• Ability to kneel, stoop, grasp, lift and carry, and transport 50 – 75 lbs. of food, at times through a crowded room continuously throughout the shift.
• Sufficient manual dexterity of hands to use/operate food & beverage equipment, e.g., coffee maker, etc.

Physical Demands /Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. As business demands, ability to perform under the physical and environmental demands as the positions reporting to the Food & Beverage Manager, see respective job descriptions.

• Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other Expectations:

• Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment. Overtime may be required due to business demand.
• To ensure a safe and healthy working environment, all team members are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Minimum 1-year Server experience in a similar role, size of operation preferred; hotel experience preferred.
• Alcohol Beverage Servers and Food Handlers Certification required.
• CPR Certification, Frist Aide training, and AED Certification are preferred. Tuberculosis clearance certification (CA) required.
• Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, holiday pay, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law Poster, and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)