Room Service Server - Casino jobs in Peoria, AZ

Description

SUMMARY:

The Food Server provides ultimate hospitality for guests in a casino environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers menu questions posed by guests.
• Maintains knowledge of the dining menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.
• Provides quick, attentive, friendly and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in the POS system.
• Ensures food items are picked up and served immediately upon availability from the kitchen, bar, or other, as ordered by the guest.
• Ensures the quality and presentation meets or exceeds the expectations of the guest.
• Performs proper table maintenance and buses tables when necessary during peak periods.
• When necessary, acts as a beverage server.
• Stocks beverage station(s) (ice, juices, glassware, sugar packets, etc.) based on anticipated need guest or venue.
• Ensures and collects appropriate guest payment for food and beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains excellent attendance; available to work events and varied schedules per business need.
• Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance.
• Abide by Guest Service Agreement for BlueWater Resort & Casino.
• Abide by F & B department policies and procedures.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with team members, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to clearly communicate, read and write in English.

Qualifications

QUALIFICATIONS & REQUIREMENTS:

• Experience working in a fast-paced, high volume fine dining, casual, and/or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred
• Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
• Must acquire and maintain a valid C.R.I.T Environmental Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity and other required compliance trainings.
• All employees must obtain a valid gaming license from the CRIT Tribal Gaming Agency prior to beginning work and are required to have license renewed annually.
• Must be able to adhere to all BlueWater Resort & Casino and CDC guidelines in regards to the wearing of PPE (including but not limited to a mask and gloves).
• Must attend in-house comprehensive cleaning and disinfecting training on COVID-19 and other infectious diseases.

Uniforms

Uniforms will be specific to each outlet. All hair must be completely contained within the approved health standards. All hairstyles, body art and piercings must adhere to company policy to meet the needs of the health code and professional standards.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk; use hands to handle or feel and talk or hear. The employee is regularly required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or moves up to 50 pounds and push, pull, or drags up to 100 lbs. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

Indoor environment. This position regularly works indoors but may work outdoors in cold and/or extreme heat. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Will have contact with employees, external agencies and the public. The employee is occasionally exposed to fumes or airborne practices, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate. Flashing lights from slot machines and band lighting.

ACCESSIBILITY: Limited

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.