Room Service Server - Casino jobs in Rochester, NY

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Room Service Server.  

You will play a key role to ensure a great guest and colleague experience.  We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Room Service Server, you will take orders and serve meals to guests in their rooms while providing exceptional guest service.

Your specific duties in this role will include:

• Perform opening and closing sidework per checklists.
• Answer phone in accordance with proper telephone standards to take room service orders and relay orders to kitchen.
• Deliver all food items, beverages and necessary accompaniments to guest rooms.
• Properly record all sales transactions and secure accurate payment.
• Answer questions regarding room service and respond to requests for additional food or drink service.
• Collect room service trays from halls outside of guest rooms and bring to kitchen.
• Familiarize and be knowledgeable of current food and beverage offerings.
• Deliver VIP gifts, guest amenities and package items to guest rooms as needed.
• Assist in maintaining the cleanliness of the Room Service station and surrounding areas.
• Provide information pertaining to hours and available services of the hotel to guests.

Job Requirements

We are looking for a self-motivated Room Service Server with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Exceptional customer service skills
• Ability to regularly lift and /or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Benefits

As a Room Service Server with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $15.00 plus tips
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities