Room Service Supervisor - Casino jobs in Atlanta, GA

The Communications Supervisor is responsible for managing the authorized system status plan designed to maintain adequate coverage for emergency and non-emergency requests for service.  They will ensure the communication staff maintains adequate and efficient unit deployment and contract compliance.   They are responsible for supervising shift personnel, coordinating daily operations, and executing authorized policies, procedures and directives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·        Manages the SSM activities of assigned shifts.

·        Maintains exceptional knowledge of specified service contracts.

·        Tracks calls to ensure scheduled times are met.

·        Effectively communicates with and motivates employees. 

·        Monitors telephone etiquette, promptness of call receiving, and call routing.

·        Serves as a departmental resource and deals effectively with operational difficulties within the Communications Center.

·        Effectively deals with departmental conflicts and provides adequate follow-up.

·        Prepares and maintains departmental records and reports.

·        Manages and maintains Deployment plan and assures departmental compliance.

·        Promotes a high level of morale among department employees.

·        Develops skills and talents of all personnel and ensures equal employment opportunities for all employees.    

·        Participates in quality improvement activities; assists in maintaining compliance with all established customer service standards.

·        Facilitates communications/field problem resolution.

·        Troubleshoots Communications Center equipment, and reports failures to IT then the Communications Manager.

·        Supports and upholds established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.

·        Maintains performance levels consistent with departmental standards. 

·        Maintains a calm, non-emotional and professional atmosphere in the Communications Center at all times.

·        Maintains competency and enhances professional growth and development through continuing education.

·        Maintains positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.

·        Attends scheduled department meetings and training sessions.

·        Prompt and regular attendance at work.

·        Coordinates and fills the Communications schedule to make sure staffing requirements are met. Closely monitors overtime.

·        Performs other such duties as assigned.

MINIMUM REQUIREMENTS:

·        High School diploma or GED

·        BS/BA degree in communications or related field Preferred

·        EMD Certification within one year of hire

·        CAD and data entry experience       

·        One year experience working within a high-performance EMS Communications Center