Room Service Supervisor - Casino jobs in Houston, TX

Company: Prime Social Poker Room

Location: Houston, Texas, 77063

Are you a passionate and experienced poker enthusiast? Do you thrive in a fast-paced, dynamic environment? Prime Social Poker Room is seeking a dedicated and skilled Poker Room Floor Supervisor to join our team in Houston, Texas. As a Poker Room Floor Supervisor, you'll play a pivotal role in delivering an exceptional gaming experience to our patrons while ensuring the smooth operation of our poker room.

Responsibilities:

• Supervision: Oversee daily poker room operations, including managing poker tables, waitlists, must moves, transfers, dealers, and player interactions to ensure adherence to house rules and regulations.
• Customer Service: Provide outstanding customer service to players, addressing their needs, concerns, and inquiries while fostering a positive and welcoming atmosphere.
• Staff Management: Coordinate dealer rotations, assign tasks, and provide guidance to maintain an efficient and professional dealer team.
• Game Integrity: Ensure the integrity of poker games by monitoring gameplay, resolving disputes, and preventing any form of cheating or unethical behavior.
• Training: Assist in training new dealers and staff members, ensuring they are knowledgeable about house rules, procedures, and customer service expectations.
• Floor Decisions: Make real-time decisions in accordance with established rules and policies to maintain fairness and consistency in game play.
• Promotions and Tournaments: Collaborate with management to plan and execute poker tournaments, promotions, and special events that enhance the player experience and drive business.
• Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements related to poker room operations.

Qualifications:

• Minimum of 2 years of poker room experience, including dealing and supervisory roles.
• Thorough understanding of various poker games (Texas Hold'em, Omaha, etc.) and rules.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and conflict resolution abilities.
• Ability to remain calm under pressure and handle challenging situations.
• Leadership skills with a proactive and collaborative approach to team management.
• Knowledge of gaming regulations and compliance standards preferred.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Prime Social Poker Room:

• Be a part of a thriving poker community in one of Texas's premier poker establishments.
• Competitive salary.
• Opportunities for professional growth and development within the company.
• Collaborative and supportive work environment.
• Engage with diverse and interesting players from all walks of life.

If you're a dedicated poker enthusiast with a passion for delivering exceptional customer service and maintaining the integrity of the game, we invite you to join our team at Prime Social Poker Room. Apply today by submitting your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role. We look forward to hearing from you!

Prime Social Poker Room is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.