Room Service Supervisor - Casino jobs in Mesa, AZ

Beverage Supervisor

DEPARTMENT: Food and Beverage

REPORTS TO: Beverage Manager

POSITION STATUS: FULL TIME

START DATE: ASAP

QUALIFICATIONS AND DUTIES:

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way

Smile and Greet

Name and Meet

Thank you and Goodbye

Responsible for the front-of-the-house beverage operation of the department.

Must be able to work varied and extended hours, including holidays, weekends, evenings, and special events.

Responsible for the training of the beverage trainers.

Monitors bartender pour and pour costs, guest, and Casino floor service, and resolves guest complaints.

Assigns employee responsibilities and monitors service for effectiveness.

Prepares required reports (daily, weekly, monthly) and counseling notices.

Must be familiar with various cashier point-of-sale systems.

Assists Beverage Shift Manager with education, training, and employee evaluations.

Recommends staffing and scheduling based on department needs.

Delegates specific jobs or duties to employees and follows up on operational standards.

May assist with closing and balancing of beverage cashiers at the end of shift.

May assist in covering for employees on breaks and fills in when needed.

Responsible for keeping all areas stocked.

Ensures that staff completes paperwork accurately and follows departmental policies and procedures. Responsible for maintaining a level of exceptional guest service standards.

Must be knowledgeable of all pertinent health and safety laws as required in the operation of the food facility.

Responsible for informing subordinates of any changes to the Standard Operating Procedures for each venue, the department policies and procedures, and the Casino policies.

May assist with special events and perform other related duties as required.

Must be able to obtain and maintain State/Tribal License (including extensive background check).

Must pass a pre-employment drug test.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED

Minimum of two years of experience in a bar, casino, or restaurant supervisory role focusing on the beverage program.

Must have a valid food handler certification.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Bar

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• bar, casino, or restaurant supervisory role: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Fort McDowell, AZ 85264: Relocate before starting work (Required)

Work Location: In person