Room Service Supervisor - Casino jobs in New Mexico

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ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Always maintains a positive attitude, supporting the policies of Senior Management of the Casino. (Continually)
• Adhere to established department and property policies and procedures regarding guest service standards. (Continually)
• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. (Continually)

• This is a uniformed position, which requires that team members are following uniformed appearance standards while on duty. (Continually)

• Coach, monitor, and develop team members for improved performance. (5%)
• Assist in assuring an accurate coin and currency count by machine, by promoting the physical removal of drop from slot machines, the transporting of the drop to the count rooms, the performance of the physical count. Assist in assuring the accuracy of BVA monies and accuracy of reports by observing the counters, by balancing the reports, and by balancing the drop. (25%)
• Assist in assuring the accuracy of pit drop monies and accuracy of reports by observing the counters, by balancing the reports, and by balancing the drop. (5%)
• Ensure that training the Count Room Team Members follows company policies and procedures. (Continually)
• Assist in assuring low departmental operational costs by planning and directing the operations. (5%)
• Assist in assuring the accuracy of slot drop reports by keying slot drop data. (5%)
• Ensure all equipment is running properly and recommend service for equipment. (5%)
• Prevent damage to property and equipment via proper supervision of staff. (Continually)
• Provide an accurate final count that allows the Slot Department and Cage to operate in an uninterrupted and orderly manner. (5%)
• Schedule count team personnel so that there are three people available for drop and count process. (5%)
• Pull bill validators from slot machines. (15%)
• Transports bill validators to soft count room. (10%)
• Maintain and assure the proper routing of the department’s paperwork. (15%)

• Performs other duties as may be assigned by department and/or company management.
• Follow all cleaning, sanitation and PPE position specific guidelines.

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QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma/GED
• Must be 21 or over
• Prefer prior supervisory experience
• Prefer prior count room, casino finance experience.
• Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts.

SUPERVISORY RESPONSIBILITIES

• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

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