Room Service Supervisor - Casino jobs in Philadelphia, PA

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Assist in the movement of linen throughout the hotel.
• Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room/door is securely closed and locked.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Respond to guest requests in a timely and professional manner
• Maintain professional etiquette with all guests and team members
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
• Assist house attendant in cleaning and maintaining the public areas as needed.
• Clean all corridors and service areas.
• Must follow all disinfecting and sanitizing policies
• Restock the cart at the end of your shift and organize the closet/ workspace to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Informs management of all suspicious activity during the course of your shift.
• Responsible for knowing hotel emergency procedures
• Responsible for following standard operating procedures and safety regulations
• Be knowledgeable of all hotel and casino services, features and amenities.
• Consistently offers professional, engaging and friendly service
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Other duties as assigned

Qualifications:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous cleaning experience preferred

• Ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail speed and accuracy
• Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
• Ability to scrub and scour surfaces extending arms overhead to perform cleaning tasks and work in confined spaces.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
• Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Must be able to work flexible shifts including nights, weekends, and holidays.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally move and lift up to 50 pounds.
• Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
• Must be able to push, pull and move levers, equipment and furniture throughout a shift.
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing