Room Service Supervisor - Casino jobs in San Francisco, CA

Are you passionate about technology sectors with experience in the development, management and strategic approach of a powerful rewards and loyalty programme? Do you have the ability to think critically about market trends, competitive landscapes, and incentives to drive customer behaviour? Can you work independently and as part of a team in a fast-paced, dynamic environment?
If so, well, this might just be the job for you!

ABOUT US

We are building the fastest-growing pool of technology talent in the world. Through our talent agency, The Room, we represent a top-tier group of mid and senior technology professionals from around the world. Through Holberton - a Silicon Valley software engineering school - we are shaping the next generation of software engineers in over 60 countries. With the strength of our ecosystem, we bring together teams that can execute our client's boldest dreams by implementing powerful technologies and supporting them to continuously innovate and stay ahead of the curve. We do hard things!

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we are reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). We are acquiring several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

ABOUT THE COMMUNITY EXPERIENCE TEAM

Join a talented and motivated team of professionals dedicated to creating a vibrant and engaging community for our members. The role of this team is to build a highly engaged tech-focused community that enables career acceleration and drives revenue. Our objectives include activating a self-mobilized thriving community that aim to provide significant value through community engagement, enhancing the self-actualization of all members. We encourage autonomy, creativity, collaboration and experimentation. We seek those that have a beginners’ mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for building meaningful experiences. If you're excited about working in a hyper-growth, hard-working but fun and collaborative environment, you are in the right place.

ABOUT THE ROLE

As the Loyalty and Rewards Programme Specialist, you will be responsible for creating and implementing a world-class rewards and engagement programme for The ROOM's community members. Your strategic approach will drive continuous engagement, revenue generation, and high-performance motivation, using data insights to measure participants' career progress. In this role you must demonstrate the unique ability to balance the art of programme design with the science of programme in order to drive customer  lifetime value through data-led insights. You will work across the organization's value chain, collaborating with different business units to achieve their strategic objectives. Additionally, managing the day-to-day operations, overseeing team projects, campaigns,  and reporting  will be part of your accountability.

More specifically your role will include:

• Strategy and Design: 
• Develop and execute a comprehensive strategy for the loyalty and rewards programme, aligning it with the organization's goals and values. Design innovative initiatives and incentives to drive engagement and achieve desired outcomes.
• Partnerships and Alliances: 
• Cultivate and manage relationships with rewards partners, merchants, and loyalty management system providers. Negotiate and establish impactful partnerships to enhance the programme's value and offerings.
• Team Leadership: 
• Lead and manage an in-house team, providing guidance, support, and performance supervision. Foster a collaborative and innovative team culture to drive excellence.
• Operational Management: 
• Oversee day-to-day programme operations, including team projects, campaigns, reporting, and invoicing. Ensure all tasks are completed to the highest standard, within budget and timeline.
• Data Insights and Analytics: 
• Leverage data insights to optimize the programme's performance and demonstrate its impact on member engagement and retention. Use analytical skills to structure, analyze, and report data accurately.
• Financial Acumen: 
• Demonstrate a strong understanding of financial principles to effectively manage the programme's budget and resources.
• Partnership Mindset: 
• Collaborate with internal stakeholders, including executives, department heads, marketing, product, community, and city teams, to promote collaboration and deliver value.
• Awareness and Campaign Management: 
• Work closely with marketing, product, community, and city teams to raise awareness of the programme and manage campaigns effectively.
• Technical Requirements: 
• Facilitate technical aspects to ensure the delivery and stability of systems supporting the programme.
• Innovation and Change: 
• Drive innovation within the programme and promote positive change to adapt to evolving business needs.

REQUIREMENTS:.

Hold at least a postgraduate degree or equivalent in Finance, Accounting, Engineering, Business Administration, Information Technology, Quants and Analytics, or related disciplines.

• Additional professional qualification/certification in behavioral economics (advantageous).
• Minimum of seven (7) years of relevant experience in building and managing rewards or behavioral programmes, or related areas.
• Proven leadership skills, including performance supervision, development, and resource management.
• Experience in innovating and designing initiatives, standalone or within a broader organizational structure.
• Entrepreneurial mindset with the ability to work independently and manage integrated teams.
• Strong problem-solving skills, organization, and the ability to handle pressured work environments effectively.
• Excellent communication skills (written and oral) in English.
• Ability to build effective relationships, promote collaboration, and handle conflict constructively.
• Understanding of financial business and strong financial acumen.
• Sound analytical skills, data structuring, analysis, and reporting capabilities.
• Client-centric approach and business partnering skills.
• Ability to work in a multicultural environment with respect for diversity.