Sales Administration Director jobs in Detroit, MI

Description

Job ID

AF9694 -0511-1694

Position Classification

FT Administrator

Position Summary

The Director of Exam Administration oversees the exam and assessment administration process for the School of Law. The director is the key administrator for assessments and exams, ensuring smooth execution from creation to completion. This role demands meticulous attention to detail and accuracy at every step, as well as consistent adherence to mission-critical deadlines. The director manages the process to ensure a high quality and error-free exam experience for both students and faculty which includes timely posting of exams, meeting all deadlines, and producing accurate reports.
 

The director should possess meticulous organizational skills to manage exam conflicts, rescheduling requests, and post-assessment reporting. The director collaborates with departments across the School and University to produce accurate data for the American Bar Association, the Office of Civil Rights, and other accrediting organizations. The director will ensure that exam and accommodation needs are met in a timely, organized fashion.

Essential Duties and Responsibilities

1. Lead and manage the assessment and exam process 

• Create and manage users in exam software, including granting rights and access to features within software.
• Act as the School of Law expert for the exam software by staying current on features, attending training sessions, and train others as needed.
• Maintain question banks within exam software for faculty.
• Build and post all assessments for quizzes, midterms, and final exams.
• Monitor syncing between learning management system and exam software.
• Troubleshoot exam issues within software for faculty (grading assessments) and students (taking assessments).
• Establish and manage training processes for exam proctors.
• Compile post-assessments reports for faculty and institutional reporting to support American Bar Association site visits
  Coordinate/schedule exam rooms based on the final exam schedule and collaborate with other departments as necessary to ensure space availability
• Manage and approve exam conflict requests and requests to reschedule exams 

2. Lead and manage the accommodations process for law students 

• Collaborate with the Student Accessibility Services Office to provide legally required accommodations in compliance with University policies and practices and the American with Disabilities Act.
• Accurately enter approved accommodations into learning management system and exam software.
• Request accessible textbooks from publishers for accommodated students.
• Create and manage student accounts within note taking software.
• Advise students.
• Develop accommodated assessment schedules for quizzes, midterms, and final exams and clearly communicate with affected students about their revised schedules 

3. Work in collaboration with the Deans for Academic Affairs and Student Affairs and the Registrar’s Office as appropriate.
 

4. Other duties as assigned. 

Requirements

Minimum Qualifications

Education – A two-year college degree or completion of a specialized course of study at a business or trade school

Experience - Two years to five years (Equivalent combination of education and employment)

Preferred Qualifications

Five to seven years of experience, preferred.

Knowledge, Skills, and Abilities

•  Knowledge and skill in software systems like Microsoft 365, Banner, and ExamSoft.
• Excellent customer service skills focused on students and faculty.
• Strong project management skills with a focus on organization and accuracy.
• Desire and ability to foster a welcoming and professional environment for a diverse student and faculty population.
• Creative and effective problem-solving skills.

Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Licenses/Certifications

Ability to be certified as a DSO.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule  

Monday – Friday, 8:30 am – 5:00 pm

Michigan’s largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.