Sales Engineer jobs in Grand Rapids, MI

At Trane Technologies™ and through our businesses including  Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

SUMMARY

The Sales and Marketing Engineer II - Trane Creative Solutions is responsible for ensuring customer sales and satisfaction by responding to questions, concerns, and needs.  Identifies customer needs early in the process.   Learns customer needs early in the request process and can please the customer quickly. Responsible for developing long-term customer relationships and maximizing account penetration and customer retention with CSO account managers. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.  Other functions may be assigned.

• Initiates and builds positive relationships with CSO Account Managers that will generate future sales and repeat business.  Interacting with and traveling to sales offices to frequently to educate them on product’s benefits and special uses.
• Promptly answers and responds to customer calls by determining needs, answering questions, or transferring to appropriate internal personnel.
• Write and develop marketing literature
• Price, Quote, Negotiates, and Sells modified Trane equipment to Trane offices
• Converts leads into opportunities by identifying the required project needs
• Determines project needs, constraints, and responsibilities to meet all of the customer’s HVAC system design and installation requirements. 
• Develops, evaluates, and discusses possible solutions with customer.
• Develops preliminary project fulfillment schedule.
• Responsible for project take-off, selection, pricing, and integration of equipment, controls, and services.
• Responsible for the preparation and review of the proposal. 
• Validates the preliminary proposal with customer.
• Responsible for supporting direct sales process, meeting / exceeding sales targets, and aligning sales with organization’s short / long term sales strategy.
• Reviews and compares contract terms and conditions with Trane contract standards.
• Prepares transition documents and communicates project readiness for assignment to operations team
• Resolves major deviations from scope with team after Project Scope Validation 
• Provides knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations
• Coordinates with CSO account managers in writing project specifications
• Responds to customer needs by identifying systems, products, generating quotes and closing orders 
• Assists customers in answering technical questions on HVAC systems, Trane products, and system application alternative, BAS, installation, operation, maintenance, and problem resolution
• Performs complex design and analysis activities involving refrigerant, electronic controls, airside, and waterside systems in the HVAC industry
• Effectively applies knowledge of engineering principles and practices to produce high quality products
• Working knowledge of refrigerant piping, electrical, and hydronic piping schematics
• Follows standards; helps improve literature and product quality standards
• Uses a variety of computer programs including Microsoft Office products, AutoCAD, Trane selection and pricing programs, and specialty vendor programs to create submittals, construction drawings, wiring diagrams, B.O.M.s, and IOM manuals.
• Support the Fulfillment function by assisting with cost estimates
• Coordinates with Estimators in the interpretation of specifications and preparation of proposals.
• Attends, contributes to, and/or leads meetings with team members, salesmen, customers, and management as needed
• Flexibility to work outside normal business work hours/weekends when needed
• Flexibility to work in other company departments when needed
• Flexibility to travel with occasional overnight stays
• Flexibility to work overtime when needed

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in engineering and at least three years experience in estimating, engineering, selling, or construction management; or equivalent combination of education and experience.  Familiarity with the operation of HVAC systems and temperature controls. 

LANGUAGE SKILLS

Ability to communicate (verbal, written) effectively with others.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit and use hands to operate computer keyboard, and telephone.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position has been designated as Remote within Region, candidate must be located in the Grand Rapids, MI area.

Base Pay Range:  $82,550-$109,950 / yr.

Total compensation for this role will include a bonus/incentive plan.

Disclaimer:  This base pay range is based on US national averages.  Actual base pay could be a result of seniority, merit, geographic location where work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.