Sales Supervisor jobs in Richardson, TX

Sales Supervisor supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Being a Sales Supervisor may require a bachelor's degree in business. Typically reports to a manager. The Sales Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Sales Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • Just Posted

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Sales supervisor
  • LACOSTE OUTLETS CENTRAL
  • Grand Prairie, TX FULL_TIME
  • A sales supervisor is responsible for ensuring a high level of customer satisfaction through excellent sales performance. Leading by example, the sale supervisor plays an important role in driving the...
  • Just Posted

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Sales supervisor
  • Anderson Merchandisers, L.L.C.
  • Dallas, TX FULL_TIME
  • WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a ...
  • 17 Days Ago

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Verizon Sales Consultant
  • Cellular Sales
  • Grand Prairie, TX OTHER
  • Cellular Sales Cellular Sales is Growing! Paid Training provided and up to a $3000 ramp-up bonus to help you start your career! Average and High-End Sales Consultants earn $58000 – $130000 / year Are ...
  • 19 Days Ago

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Verizon Sales Consultant
  • Cellular Sales
  • Carrollton, TX OTHER
  • Cellular Sales Cellular Sales is Growing! Paid Training provided and up to a $3000 ramp-up bonus to help you start your career! Average and High-End Sales Consultants earn $58000 – $130000 / year Are ...
  • 20 Days Ago

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Verizon Sales Consultant
  • Cellular Sales
  • Richardson, TX OTHER
  • Cellular Sales Cellular Sales is Growing! Paid Training provided and up to a $3000 ramp-up bonus to help you start your career! Average and High-End Sales Consultants earn $58000 – $130000 / year Are ...
  • 21 Days Ago

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0 Sales Supervisor jobs found in Richardson, TX area

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Oakley - Sales Supervisor
  • Luxottica Group
  • Dallas, TX
  • The Sales Supervisor works closely with the Store Manager to learn all aspects of running a store. As a member of the Ma...
  • 3/28/2024 12:00:00 AM

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Driveway Customer Service Agent - Sell (Dallas, TX)
  • Driveway
  • Dallas, TX
  • Driveway Customer Service Agent - Sell (Dallas, TX) page is loaded **Driveway Customer Service Agent - Sell (Dallas, TX)...
  • 3/28/2024 12:00:00 AM

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Part Time Retail Sales Associate
  • The TJX Companies, Inc.
  • Richardson, TX
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same com...
  • 3/27/2024 12:00:00 AM

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Redemption Cashier
  • Entertainment Services LLC
  • Garland, TX
  • Primary Job Duties: •Correctly rings in each item purchased through the appropriate point of sale system with-in the red...
  • 3/27/2024 12:00:00 AM

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Inside Sales Supervisor
  • CornerStone Staffing
  • Lewisville, TX
  • CornerStone Professional Placement is seeking a Sales & Service Supervisor for a B2B electronic components supplier in L...
  • 3/25/2024 12:00:00 AM

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Warehouse Operative (Monday to Friday)
  • Travis Perkins PLC
  • Midlothian, TX
  • You are here: > > Warehouse Operative (Monday to Friday) * **Warehouse Operative (Monday to Friday)** * Business: CCF * ...
  • 3/25/2024 12:00:00 AM

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Assistant Store Manager
  • Community Choice Financial Family of Brands
  • Richardson, TX
  • Overview: As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to help co...
  • 3/25/2024 12:00:00 AM

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Healthcare Sales Supervisor
  • Freeway Insurance Services America LLC
  • Dallas, TX
  • Pay Range: $50000 - $70000 / year Our Perks: Lucrative incentive sales plans, bonuses and sales contests No Cold Calling...
  • 3/24/2024 12:00:00 AM

The cities of Dallas, Plano and Garland, Texas constitute almost all of the Richardson border apart from the municipality's extreme northeastern "panhandle." The Lake Highlands area of northeast Dallas borders Richardson to the south, North Dallas to the southwest, Far North Dallas to the west, West Plano to the northwest, East Plano to the north, the city of Murphy to the northeast, Sachse to the east, and Garland to the southeast. Richardson is located at 32°57′56″N 96°42′57″W / 32.965628°N 96.715707°W / 32.965628; -96.715707. According to the United States Census Bureau, the city has a t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Supervisor jobs
$93,348 to $141,912
Richardson, Texas area prices
were up 2.2% from a year ago

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