Sales Support Director jobs in Altoona, PA

At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Flexible schedules and work-from-home opportunities, this is a remote position!
• Strong track record of providing excellent work/life balance
• Comprehensive benefits package and competitive compensation
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you’ll be doing:
The Director of Scheduling Support directs a team that serves as the experts in Qgenda and mySCP applications, utilizing scheduling expertise in advising system enhancements and training. The Director of Scheduling impacts the organization by providing expertise and focusing on short term process and system improvements and long-term technology advancements to improve scheduling efficiency within the department. This position reports directly to the VP, National Support and works closely with the EVP to ensure standardization of system and app usage throughout the teams. Ensures production and oversight of key scheduling data and metrics.

• Team is SME for Qgenda, assisting Provider Coverage Coordinators’ (PCC) in fully utilizing Qgenda and helping with questions and knowledge gaps.
• In collaboration with IT and performance team, build a reliable scheduling tools as required.
• Responsible for creating the training materials and training PCC’s on the new features within the scheduling app, monitoring usage of the new features and accelerating the adoption.
• Responsible for mySCP. Encourage adoption and provide feedback to the mySCP team to enhance functionality of the app to assist with scheduling duties.
• Work in collaboration with the VP, Credentialing and SVP, Recruiting to ensure collective progress on developing and implementing revolutionary pathways and system upgrades to get closer to Best in Class.
• Develop and track standardized processes around scheduling best in class practices.
• Assist with dynamic scheduling strategy and implementation.
• Provide detailed reports to help manage labor. Track CCC % on a monthly basis and communicate results and trends to all internal stakeholders.

Who/What we are looking for:

• You have a Bachelor’s degree, in Business or healthcare preferred; Master’s degree preferred
• You have 10 years of Scheduling experience
• You have 8 years of Management experience
• You are tech savvy with strong technical skills to include experience with Qgenda, Tangier, MySCP app
• You have experience in scheduling and comprehensive knowledge of current market realities
• You are able to reliably organize and prioritize tasks and initiatives
• You have high capacity for change and learning
• You have excellent communication skills

SCP Health and its affiliated companies (collectively, “SCP Health”) require applicants for specific positions, such as those onsite at a client company/healthcare facility or affiliate to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment for onsite positions at a client company/healthcare facility. SCP health will consider religious and/or medical/disability accommodation and other legally required exemption request as required by applicable law.

To learn more about SCP Health, please visit:
www.scp-health.com

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SCP Health is an Equal Opportunity Employer.

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