Sales Support Director jobs in Charleston, WV

The Organization

Beginning as a leadership, peer support, and creative expression group for youth in the child welfare system in 1988, Step By Step has transformed into a vibrant array of programs for all ages and backgrounds. Our mission is to initiate, coordinate, and facilitate activities/programs that respond to community-identified needs and to provide access to various resources and services within our communities in Kanawha, Lincoln, and Logan counties. To ensure our communities reach their full potential, we offer free programs, services, and resources, such as Afterschool, Summer Programming, Parents as Teachers, Family Support Centers, and other vital services.

The Program

Step by Step’s Family Support Centers exist to provide leadership, educational support, resources, and quality programs that strive to engage and empower families. Our goal is to ensure those we serve have the necessary life skills, information, and education for the betterment of our communities.

The Position

The Director is responsible for the day-to-day operation of Step by Step’s Family Support Center in Kanawha County with supplemental sites across the county and mobile resources to the SBS 21 Century Afterschool sites. The Director will serve the geographic area of Kanawha County. Services are voluntary and available to all families. The Director leads efforts to support families and reduce family stressors to empower parents and caregivers to nurture, protect and educate their children. The Director will work to reduce child abuse and neglect.

Duties and Responsibilities

Recruitment

• Work with other SBS Program Directors, school administrators, and their designees to coordinate family and student outreach for FSC program
• Recruit and enroll program participants to meet grant requirements.
• Distribute FSC and Afterschool (ASP) program marketing materials and enrollment applications
• Distribute employment marketing materials and employment applications
• Recruit and interview staff members
• Support the ongoing recruitment of volunteers

Client Assistance and Case Management

• As needed, assist clients in enrolling for resources and services offered at the FSC and partner organizations.
• Maintain and manage confidential case files and records, ensuring accurate documentation and verification of all documents.
• Utilize Square and other online applications for data entry purposes
• Network with external organizations to establish and maintain appropriate partnership

Program Management

• Ensure operations at the West Side Family Support Center runs smoothly Monday-Friday
• Supervise and coach staff members
• Facilitate regular staff meetings
• Create and maintain FSC resources for families in the communities
• Ensure FSC and other shared facility spaces are well-maintained and left as found
• Ensure smooth implementation of grant requirements and compliance with the approved program structure
• Coordinate with other Step by Step, Inc. programs and initiatives, as appropriate
• Participate in all requested meetings, trainings, and activities organized by Step by Step
• Comply with all Step by Step site policies and procedures
• Coordination with the Executive Director to make sure the grants narratives interventions are being completed

Communication and Collaboration

• Develop and maintain positive relationships with local schools, parents/guardians, students, community partners, Step by Step staff, and others.
• Provide ongoing family education workshops, services, and special events
• Plan / provide supplies and support for FSC and SBS ASP Family nights as designated at sites. This planning will be done with SBS ASP Director and Site Coordinator
• Respond promptly and courteously to FSC client concerns and/or complaints
• Join monthly FSC Director call with DHHR online
• Attend quarterly advisory board meetings to provide information and updates on afterschool program
• Establish and maintain partnerships with community-based organizations, public agencies, local universities, city agencies, local businesses, and other collaborators

Data Collection and Reporting

• Maintain FSC Database and generate reports upon request
• Submit all required documentation in accordance with established guidelines and on a timely basis
• Review staff timesheets and submit bi-weekly
• Conduct community assessments and surveys as instructed

Daily Center Operations (as needed)

• Support clients with various center services such as the food pantry, baby pantry, clothing closet, etc
• Demonstrate the safe and proper use of supplies and equipment to clients
• Interact professionally and respectfully with clients, staff, partners, and stakeholders.
• Manage and maintain inventory on a daily basis by first in, first out

Other duties as assigned

Qualifications

• An Associate Degree or 2 years of work experience in project/programs management
• Experience working in a professional environment
• Passion for working with community partners and families in the designated county
• Able to work late afternoons and evenings, as well as participate in occasional day-time training
• Ability to drive and transport supplies to various sites in Kanawha County (mileage reimbursable)
• Background/Fingerprint clearance

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Patient demographics:

• Adolescents
• Adults
• Children
• Older adults

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person