Sales Support Director jobs in Erie, PA

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FE Service Company, a subsidiary of FirstEnergy Corp. [SC00]

This position can be located in Erie, Altoona, Reading, or York.

The Network Support Engineer is to provide field engineering service and technical support for the construction, testing, and commissioning of the underground ducted network equipment within the PA Operations footprint. The position will work to help establish plans for the eventual asset replacement and upgrades to the system. It will also provide technical and leadership support to the Transmission and Controls Support supervisory and management staff as needed.

Responsibilities:

• Provide safe, efficient, and accurate commissioning of new network equipment prior to it being placed in service
• Development of procedures, review and approval of test results and isolation plans, and the development of energization plans to minimize risk
• Work with supervisors, electricians, distribution technicians, and operations to ensure proper installation, maintenance, and operation of the network equipment
• Audit equipment data in Cascade for accuracy
• Providing a high level of service, continuous support, and proactive involvement surrounding technical subject matter to leadership and fellow peers
• Conducting a variety of technical research and analysis; Interpreting results; Assisting in implementation activities (when necessary)
• Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements
• Contributing to solutions by taking an initiative to developing alternatives and recommendations
• Offering ideas and suggestions to improve moderately complex technical processes and/or projects
• Providing sound customer service by exceeding customer needs
• Actively seeking ways to build challenge and add value within scope of assignments
• Consistently anticipating and delivering results on a variety of job-specific subject matter
• Providing advice, education, and encouragement to others
• Supporting the emergency plan through participation in assigned storm duties
• Producing results that have a direct, positive impact on the Company.

Qualifications:

• Bachelor's Degree in Electrical Engineering for an ABET accredited school required, or a PE License
• Commitment to FE's safety Policies, the APH, and S&HP Tools
• Understanding of FE Manual of Operations
• Demonstrated commitment to FirstEnergy's Core Values
• Effectively work independently and in unison with fellow team members.
• Self-motivated and a self-starter, customer focused, and results oriented.
• Basic researching skills required.
• Familiarity with the understanding, application, and communication of microprocessor-based protection and control equipment is considered a plus
• Experience with Network Protectors, Transformers, Vaults, and other network equipment is a plus
• Ability to lead by example
• Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships
• A willingness to train and mentor less experienced staff and others
• Ability to develop effective working relationships with employee at all levels of FE
• Must be capable of driving projects and tasks to completion by working in the field with the PA Operations personnel and the physical workforce
• Deliver quality, accurate work within established deadlines
• Valid driver's license and reliable transportation

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team