Sales Support Director establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations. Ensures that sales teams receive the tools and resources needed for smooth operations. Being a Sales Support Director monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. Additionally, Sales Support Director may provide oversight of sales incentive or commission programs. Requires a bachelor's degree. Typically reports to senior management. The Sales Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Sales Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Position Overview
As a part of the team responsible for servicing existing customers and functioning as a liaison between Appointment Services and the Field Sales team, the Appointment Services Associate is responsible for building relationships with existing customers, handling appointment reschedules and cancellation rescues and providing exemplary customer service. Additionally, they support the field and executive sales and marketing teams by facilitating productive conversations, sharing best practices, and recommending guidance and training to both parts of the business. This role requires the ability to provide intraday and strategic support to designers, district and regional leadership teams. As a part of the Appointments team, they will provide support to sales call volume as needed, maintain service level expectations and strive to meet or exceed those goals consistently.
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Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
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