Sales Support Director jobs in Orange, CA

We create communities where employees thrive in their work, helping our residents thrive in their homes.

We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.

Atria Senior Living’s family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:

• Paid holidays and PTO
• Receive annual anniversary rewards
• Benefits include: Health / Dental / Vision / Life Insurance
• 401(k) employer match
• Tuition reimbursement

• 
  Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

• Monitor resident status to ensure that regulatory requirements and company established Resident Service Guidelines are met.
• Support and provide direction to the Resident Service Director.
• Ensure that community meets Quality Enhancement Standards.
• Review systems in the Care Department at the community level, and recommend best practices to implement system or maintain system.
• Teach and train assigned Resident Services Directors, and Care Staff.
• Roll out and recommend best practice for new policy or systems.
• Review regulations pertaining to area and help community to remain in state compliance.
• Maintain relationships and act as a resource to assigned Executive Directors, Resident Services Directors and Care staff.
• Setting up personal schedule, prioritizing need at community or Regional Vice President/Senior Vice Presidents direction or Care Department directive.
• Review actual Care Department expenses against budget. Make recommendations for communities to remain within budget. If related to staffing, assist with schedule and staffing recommendations.
• Ensure communities have adequate staff to meet the needs of residents.
• Responsible for resident care management throughout community.
• Ensure initial and ongoing assessments are timely and accurate.
• Ensure service plans and assignment sheets are accurate and current.
• Review communication book and follow-up on critical issues.
• Administer first-aide to residents as needed.
• Oversee the medication program throughout the community.
• Follow up on incident reports and document incidents (abuse, neglect) as needed consistent with Atria and state designated regulations and policies.
• Audit resident files for accuracy and to ensure compliance with regulations and policies.
• Conduct medical records (MARS) and med cart audits to ensure all aspects of medication program are being completed in compliance with regulations and policies.
• Correct any outstanding deficiencies related to resident services and follow up as needed with State survey point of contact.
• Oversee state regulatory compliance.
• Manage ongoing Quality Enhancement compliance.
• Receives and addresses resident/family concerns in an effective and compassionate manner.
• Ensures pro-active communication occurs with families as to residents status.
• Lead family meetings to review service plan updates/level of care changes
• Assist with arranging for transportation with residents to their appointments as needed.
• Conduct training of staff by conducting timely in-services for frontline staff.
• Create monthly staffing schedule and oversee weekly/daily compliance and coverage.
• Review assignment sheets for Resident Services Assistants to ensure all duties have been performed and provide medication oversight for Resident Medication Assistants.
• Hire staff as needed and conduct orientation.
• Review communication log daily and coordinates resident care with appropriate staff.
• Ensure performance evaluations and merit increases promote.
• Participate in stand-up meetings to represent the Resident Services Department.
• Coordinate with other departments to ensure resident care is at the highest level.
• Maintains spend down log for purchases/others logs for Agency as utilized.
• Organize the Assisted Living office/dept and delegate essential functions as needed.
• Leverages relationships with hospitals, clinics, etc. to support sales.
• May perform other duties as assigned.

• LPN/LVN required; RN preferred.
• Three or more years experience in a similar role in Assisted Living or Healthcare.
• Three or more years of experience providing program oversight in an organization consisting of multi-site operations.
• Appropriate state licensing where required.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Active Driver’s License.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• First Aid and CPR Certification if required by state law.
• Successfully complete the Atria medication management training.
• Available to work flexible work hours due to demands of position.
• Substantial travel will be required on behalf of Company.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.