Sales Support Director jobs in Orlando, FL

About Pinnacle:

Pinnacle Sales Group (www.pinnaclesalesgroup.com) provides professional sales, logistics and other marketing services for manufacturers of fine kitchen, bath and outdoor living products Established in 1980, Pinnacle currently services the Caribbean and 31 States in the Southeast, MidAtlantic, Midwest and Northeast.  We have partnered with a select group of innovative manufacturers to provide a comprehensive range of products, services, training and support to all levels of upscale building products sales channel. Pinnacle provides a comprehensive suite of professional marketing services for manufacturers, distributors, dealers, contractors, specification professionals, and end-users.

At Pinnacle, we operate on EOS (Entrepreneurial Operating System) which is a set of practices, tools and disciplines that gets everyone on the same page and going in the same direction.  We share the vision of where we are going and provide traction in how to execute this vision.  We believe in transparency and in being open and honest with one another, saying what needs to be said with respect and confidence so we can become a more healthy, cohesive team serving our clients or customers.

ESSENTIAL JOB FUNCTIONS:

• Travel Pinnacle’s territory to support targeted dealers and the outside sales team by instilling confidence in the after sales experience. Resolve escalated issues at the dealer level while ensuring dealers receive proper training on how to do business with Pinnacle.
• Follow up with key dealers regularly.
• Assess the after sales processes in collaboration with dealers and service providers to ensure excellence is the standard.
• Travel alongside service agents to provide training and evaluate the performance of servicers in the network.
• Manage all aspects of recruiting and onboarding new service providers, which includes entering servicer account information in various platforms.
• Conduct comprehensive product training with the after sales team and service agents. Ensure they thoroughly understand how to install, troubleshoot, and repair our high-end, luxury appliances. Trainings will be conducted in the office and while traveling throughout Pinnacle’s territory.
• Oversee complex field calls.
• Provide assistance with all aspects of appliance technical support to Homeowners, Outside Sales, Dealers and Service Providers.
• Provide support for installation training and participate in mock room builds for job projects.

EDUCATION AND EXPERIENCE REQUIRED:

• Minimum of 1-3 years’ experience, preferably with Appliance Warranty Support. Refrigeration knowledge is a plus.
• An Associate Degree is preferred but not required.
• Ability to multi-task and handle a high volume of incoming calls.
• Must be able to prioritize workload in an organized fashion.
• Detail oriented, professional attitude, reliable.
• Ability to communicate effectively verbally and in writing.
• Ability to interact with customers, employees and vendors in a professional manner.
• Ability to work independently with emphasis on accuracy and timeliness.
• Proficiency in Microsoft Office to include Outlook, Excel and Word.

At Pinnacle we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pinnacle believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.