Sales Support Director jobs in Pittsburgh, PA

Sales Support Director establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations. Ensures that sales teams receive the tools and resources needed for smooth operations. Being a Sales Support Director monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. Additionally, Sales Support Director may provide oversight of sales incentive or commission programs. Requires a bachelor's degree. Typically reports to senior management. The Sales Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Sales Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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IT Field Support Technician
  • Cellular Sales
  • Coraopolis, PA OTHER
  • Cellular Sales

    IT Field Support Technician

     

    ClassificationNon-Exempt

     

    Reports toIT Field Support Supervisor 

     

    JOB DESCRIPTION

     

    Summary/ObjectiveWorks under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk.    

     

    Essential Functions

  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
  • Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
  • Logs and tracks issues using problem management database, and maintains history records and related problem documentation
  • Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
  • Brainstorms with team members to resolve more complex problems and escalates difficult issues to Senior Technician for more technical assistance
  • Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
  • Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
  • Coordinates preventative maintenance and vendor services as necessary
  • Competencies

  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
  • Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
  • Supervisory ResponsibilityThis position has no supervisory responsibilities.

     

    Work EnvironmentThis job is in a store/retail environment

     

    Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 75 lbs. Must be able to drive.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

     

    Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.

     

    Travel50%

     

    Required Education and Experience

  • HS diploma
  • Minimum 3 years verifiable technology remote support
  • Preferred Education and Experience

  • Two or four year degree
  • Industry certifications a plus
  • Understanding of ITIL
  • Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

  • Ability to deal with stress and changing priorities
  • Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
  • Excellent interpersonal skills with the ability to work both independently and as part of a team
  • Strong troubleshooting skills
  • AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • 2 Months Ago

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Clinical Director ABA
  • Pathways Health and Community Support, LLC.
  • Greensburg, PA FULL_TIME
  • Description About your Role: As a Clinical Director, you will perform duties designed to ensure that direct client care responsibilities are carried out efficiently and with the highest quality of ser...
  • 16 Days Ago

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SALES ASSOCIATE - RETAIL
  • Seminole Hard Rock Support Services
  • Pittsburgh, PA FULL_TIME
  • SALES ASSOCIATE - RETAIL Job ID 2022-24426 Category Retail, Merchandise & Gift Shops Job Type Regular Full-Time Overview With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Har...
  • 18 Days Ago

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DIRECTOR OF BUSINESS SUPPORT APPLICATION
  • Independence Health System
  • Greensburg, PA FULL_TIME
  • Job Summary: Reporting directly to the Chief Information Officer, the Director is responsible for leading and directing the initiatives related to Healthcare Business Support information systems servi...
  • Just Posted

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Director of Sales
  • Newport Hospitality Group, Inc.
  • Pittsburgh, PA FULL_TIME
  • Director of Sales The Director of Sales (DOS) is responsible for the implementation and direction of the property’s sales activities in accordance with the Marketing Plan. They coordinate service and ...
  • 1 Month Ago

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Technical Sales Support Specialist
  • MSA Safety
  • Cranberry Twp, PA OTHER
  • Overview We are a technology company that aims to help people return home safely from their worksites by building smart safety systems. We have a hyper focused safety culture that puts our customers a...
  • 11 Days Ago

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0 Sales Support Director jobs found in Pittsburgh, PA area

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Regional Sales Director
  • The Love Agency
  • Pittsburgh, PA
  • Welcome to an opportunity where hard work always pays off. If you are looking for a position with endless possibilities,...
  • 3/16/2024 12:00:00 AM

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Director of Sales - Franchised
  • Marriott International
  • Coraopolis, PA
  • Job Description Additional Information: This hotel is owned and operated by an independent franchisee, Laurel Lodging. T...
  • 3/16/2024 12:00:00 AM

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Admissions Sales Director
  • Wexford Healthcare Center
  • Wexford, PA
  • Wexford Healthcare Center - Ideal position for individuals with a background in Skilled Nursing Admissions! CommuniCare ...
  • 3/16/2024 12:00:00 AM

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Sales Director - Public Service
  • Accenture
  • Pittsburgh, PA
  • Who we are: Accenture is a global professional services company with leading capabilities in digital, cloud and security...
  • 3/16/2024 12:00:00 AM

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Sales Director - Environmental, Building Sciences
  • Pace Life Sciences
  • Greensburg, PA
  • Sales Director - Building Sciences - Remote, must be local to Pittsburgh, PA area SUMMARY: Responsible for managing the ...
  • 3/16/2024 12:00:00 AM

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Sales Director, Financial Services - Northeast
  • Accenture
  • Pittsburgh, PA
  • Accenture is a leading global professional services company that helps the worlds leading businesses, governments and ot...
  • 3/16/2024 12:00:00 AM

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Director of Sales & Marketing
  • Crescent
  • Canonsburg, PA
  • Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abili...
  • 3/15/2024 12:00:00 AM

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Sales Director
  • Techno Brain Llc
  • California, PA
  • Job Description Job Description POSITION OVERVIEW The Sales lead will be responsible for driving new sales and achieving...
  • 3/14/2024 12:00:00 AM

Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S. Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Director jobs
$159,947 to $214,287
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago

Sales Support Director in Richmond, VA
In general, a single sales support executive whose job it is to coordinate all work between the sales teams will manage the sales support team.
February 05, 2020
Sales Support Director in Raleigh, NC
Perform with VP of Sales to prepare and execute detailed presentations, tactics, metric, systems and action plans.
February 03, 2020
Sales Support Director in Carson City, NV
Successful candidate will have good knowledge of sales processes and have an interest and appreciation for the evolution of online sales.
January 18, 2020