Sales Support Director jobs in Pittsfield, MA

CSO is looking for an Assistant Director for our PACT-Youth team in Pittsfield. This is a great opportunity for a licensed Clinician or a Clinician on licensure track. 

This position is ideal for someone who is interested in assisting in the leadership of a self-contained, multidisciplinary team that provides outreach services to a small caseload of eligible children and families. The Assistant Director will provide supervision and leadership to the PACT-Youth program in collaboration with the Program Director. 

Program for Assertive Community Treatment (PACT) is an evidence-based program designed to assist youth to overcome the barriers to their recovery from severe and persistent behavioral health disorders. The goal of the PACT-Youth team is to provide Youth and their Families with a comprehensive range of behavioral health services and supports that ensure the Youth can remain living in their community and prevent the need for out-of-home, residential, and/or hospital levels of care. 

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out! 

Responsibilities

• Provide day-to-day programmatic and administrative oversight of PACT-Y program including clinical, rehabilitative, multi-disciplinary and recovery-oriented services to support clients' recovery journey.
• Develop, oversee and participate in ongoing program activities, including onsite group and community activities that are active, flexible, ongoing, community-based and that include assertive outreach, rehabilitation, and support.  
• Coordinate and ensure that quality services are provided within the PACT-Y team.
• Manage the program budget with support from the Program Director.
• Manage the referral process.
• Develop and maintain good working relationships with the community including the Department of Mental Health and any other appropriate community members.
• Manage the hiring and training of staff in collaboration with the Program Director.
• Ensure fidelity to evidence-based models and provide on-site or home-based clinical support as needed.

Qualifications

Clinical Master's degree required with three years' relevant experience preferred including supervisory experience. Highest level of Massachusetts' licensure in appropriate discipline preferred. Must have excellent oral and written communication skills, and computer competency; be able to work independently as well in a team environment, and follow through with projects; be able to work flexible schedule which may include evening and weekend work, as required by client needs; have the ability to adapt to a variety of environments and make decisions when faced with unplanned circumstances; and establish trusting relationships through compassion, empathy and insight. Must possess valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Benefits

We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA