Sales Support Director establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations. Ensures that sales teams receive the tools and resources needed for smooth operations. Being a Sales Support Director monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. Additionally, Sales Support Director may provide oversight of sales incentive or commission programs. Requires a bachelor's degree. Typically reports to senior management. The Sales Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Sales Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Position Summary:
The Director of End User Support will be responsible for defining a range of solutions and services to enable enterprise customers to be as productive as possible while providing an intuitive, efficient and consistent user experience. This leader embraces and promotes modern workplace and mobile solutions to enable the workforce to perform their roles more effectively from anywhere at any time.
This position will provide leadership, mentorship, and supervision of the end user support teams. Responsible for delivering technical support services and solutions that are timely, effective, and delivered with the highest quality. The Director will need to build credible relationships with the user community and ensure customer expectations are met and exceeded. Requires strong familiarity with Microsoft environments, System Center support solutions, Windows 10, MS Office Suite and working in enterprise environments with 3,000 users, must be able to perform quality monitoring, scheduling, training, support analytics, and other departmental duties.
Essential Job Functions:
Position Requirements:
Required Experience
Minimum Required
Preferred Experience
Pay Range: $118k - $162k
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