Sales Support Director jobs in Springfield, IL

Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and care as only a real friend cares? If so, we want to meet you.

Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a full-time Director of Sales at our Jacksonville, IL community.

As a Director of Sales, you will have to opportunity to connect with, and positively impact the lives of, our residents daily! You will be responsible for meeting and exceeding all occupancy and revenue goals by developing and implementing the community’s strategic sales plan. The Director of Sales is accountable for the entire sales process: building prospect base and referral base, maintaining the online sales tracking database, meeting, and exceeding all weekly sales goals and benchmark conversion ratios, generating tours, and securing deposits for move-ins. The ideal candidate also has experience in relationship-building with professionals in effort to generate leads and referrals to the community.

As a Director of Sales, working with the Executive Director, you will impact the lives of our residents by –

• Function as primary contact for phone inquiries and walk-in visitors to drive occupancy.
• Responsible for outreach to increase professional referrals.
• Discover the needs of prospective residents and their families and attempt to find appropriate solutions to those needs (including, potentially, a move to Assisted Living or Memory Care).
• Conduct appropriate follow up activities in effort to facilitate positive, trusting, and valuable relationships.
• Create and cultivate productive relationships with other businesses and resources for senior adults, in effort to offer resources to prospects and to receive referrals from those sources.
• Document all planned and completed sales activities in a provided database, in accordance with standards established by the support team.
• Collaborate with Executive Director, as well as area and regional sales teams to strategize and develop creative programs to identify and connect with key referral sources in the community and identify ways to maintain and nurture those relationships.
• Work with the Executive Director to help staff members maximize opportunities for resident and family-member referrals.
• Work with the Executive Director to help ensure that staff members receive inquiries appropriately and productively.
• Assist community in exploring strategic sales approaches for all prospects during coaching sessions.
• Other duties as assigned.

To become a Director of Sales, you will need –

• Bachelor’s Degree or 2-5 years of successful sales experience.
• Demonstrated sales closing skills with a consistent record of high occupancy results.
• Collaborative team player able to establish effective working relationships with team members.
• Demonstrated experience in promoting a high level of customer service and hospitality towards and among all residents, associates, and visitors
• Dependable with a strong work ethic.
• Possess an appreciation of seniors and an understanding of the aging process.
• Thoroughness & detail oriented.
• Goal- and result-oriented, as well as self-motivated.
• Superior analytical, project management and organizational skills.
• Sense of professional curiosity, desire to learn new things, and to find / recommend solutions to problems
• Great communication and interpersonal skills required along with the heart and passion to work with older adults while providing the best care possible.
• Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.
• Valid Driver’s License required
• Must exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all residents, visitors, employees, and the overall facility.

When considering a career with Cedarhurst, please understand that –

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable – and in every way a real, true friend of those we serve.
• To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.
• Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst believes in promoting from within. We seek team members who wish to grow with us.
• Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
• Cedarhurst offers wages on-demand which allows you to access your earned wages before your payday.
• Cedarhurst considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, encouraged to participate in COVID-19 vaccine program, participating in testing requirements (COVID-19 and TB) and using designated PPE when required.

Salary Range: $55,000 - $65,000

Disclaimer: Please be cautious of fraudulent job offers claiming to be from Cedarhurst Senior Living. Cedarhurst Senior Living does not request payment for any items during the recruitment process. Please be vigilant. If you feel you are being targeted by a fraudulent job offer, please contact our HR Department at YourSolutionCenter@TandemHR.com

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.