Sales Support Director jobs in Waco, TX

What We Are Looking For

The Associate Director plays a pivotal role in the success of our academic support programs within the CASE department. This position involves supervising key program managers and specialists, identifying at-risk students, implementing proactive strategies to enhance academic engagement, and utilizing data-driven approaches for effective intervention. The Associate Director is also responsible for coordinating with CASE staff to generate annual assessment reports and contributing to the planning of departmental events.

A Master's Degree, three years of relevant experience and an active Christian faith are required. Five years of relevant work experience are preferred.

All applicants must be currently authorized to work in the United States on a full-time basis.

Work Experience:

• Three to five years experience working with students in higher education, particularly in the area of student success. 
• Experience in supplemental instruction and/or tutoring. 
• Experience managing software applications. 
• Experience implementing and creating strategies to promote student success. 
• Experience supervising full-time employees. 

What You Will Do

• Oversee the Supplemental Instruction Program Manager, Tutoring Program Manager, PreLaw Program Manager, and the Academic Program Specialist.
• Provide leadership, guidance, and support to the team, fostering a collaborative and efficient work environment.
• Proactively identify common academic challenges and create systemic changes to promote student success for all students. 
• Be attuned to the challenges faced by course repeaters and assist with an individualized approach to address their needs. 
• Connect at-risk students with appropriate academic support resources.
• Utilize early alerts and collaborate with departmental resources to provide timely intervention for those students.
• Identify and implement new strategies to increase student engagement with academic resources and support programs.
• Assist with technical applications and systems to effectively collect, analyze, and interpret data for decision-making and intervention.
• Coordinate departmental annual assessment efforts. 
• Perform all other duties as assigned to support Baylor’s mission  
• Ability to comply with University policies  
• Maintain regular and punctual attendance 

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Illuminate.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!