Sales Support Manager jobs in Charlotte, NC
Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Sales Support Manager jobs
Manager, Enterprise Sales Support
- Segra
-
Charlotte, NC
FULL_TIME
-
Segra is searching for a dynamic and experienced Manager, Enterprise Sales Support to work in one of our Segra offices (preferably). We are open to considering different U.S. based locations at the hiring manager’s discretion. Must be near a Segra office, as this will be a majority-office-based role not remote.
Role Overview:
Responsible for the direct management of the day-to-day operations, supporting the Enterprise Sales Division in all Markets. The Enterprise Support Groups consist of Pre-Sale and Post-Sale processes.
The Sales Support Manager creates and implements the strategic vision for Sales Support to partner with Sales to increase revenue and maintain a positive customer experience. This role is accountable for developing and executing Segra’s business tactics to recognize revenue faster and mitigate churn. Provides inspiration, motivation and guidance to employees and the sales force within the company. Provides guidance to various levels of Sales leaderships to ensure they maximize the expertise of their assigned Sales Support Rep to increase their team’s success, along with meeting their market goals. Interview, hire, and train the best talent for Sales Support while keeping existing employees up to date on current processes, policies, products, and systems by providing continuing education. Works with key stakeholders in all departments to understand how the activities of the Sales Organization impacts the company, and then develop best business practices to streamline process.
Required Qualifications:
- Minimum of 3 years of experience working in Telecommunications - CLEC or LEC.
- Prior leadership experience with direct reports.
- Previous experience working in sales support, customer service, or related role.
- High school diploma, GED, and/or higher education (i.e. - bachelor's degree, associate degree, etc.)
- Previous experience leading a team of 8 employees.
- Computer Literacy Skills: Dynamics, eSuite Solution, SharePoint, Microsoft Office Suite, CV Ticket, ArcGIS software by ESRI, AKIPS Bandwidth Utilization Portal, Ceridian Dayforce, Port Control, DASH Address Validation Tool, SiteOrigin WordPress, Multiple Third-Party CSR Portals, etc.
- Ability to learn quickly and be adaptable to work within multiple database applications and modules to monitor the quote workflow from signature to biller.
- Ability to manage multiple projects and escalations in a fast-paced environment.
- Must be a positive and engaged leader.
- The customer is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy.
- Ability to display a professional and polished demeanor and image when working with customers.
- Ability to work with all levels of leadership as well as internal departments to assist with managing escalations.
- Ability to meet with clients in person or virtually.
- Excellent communication skills (written and verbal)
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. - 18 Days Ago
Cleaner
- Aware Manager
-
Charlotte, NC
PART_TIME,FULL_TIME
- CleanerWe are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition.ResponsibilitiesClea...
- 23 Days Ago
Branch Manager
- Beacon Sales Acquisition, Inc.
-
Charlotte, NC
FULL_TIME
- Overview (EN): Joining Beacon as a Branch Manager means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what...
- 1 Day Ago
Business Development Manager
- Food Sales East LLC
-
Charlotte, NC
FULL_TIME
- Live your values, love your job with FSE!! Are you in the food service industry and tired of the hours and stress? There is an opportunity for a more satisfying and rewarding work/life balance with Fo...
- 10 Days Ago
Office Manager/Loan Processor (Bilingual)
- Lift Auto Sales - Charlotte
-
Charlotte, NC
FULL_TIME
- About us Lift Auto Sales is dedicated to providing customers with the ultimate automobile buying experience. Responsibilities: Work closely with the management team to tackle day-to-day operations in ...
- 28 Days Ago
Sales Support
- Tryon Distributing, LLC
-
Charlotte, NC
PART_TIME
- Job purpose Within an assigned area/territory, sales support is responsible for providing excellent customer service to Tryon accounts by performing sales, merchandising, and other support duties as a...
- Just Posted
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0 Sales Support Manager jobs found in Charlotte, NC area
Business Development Representative
- NCW
-
Charlotte, NC
- As a Business Development Representative for our construction staffing services, you will be integral in helping us main...
- 4/26/2024 12:00:00 AM
CALIFORNIA REMOTE - Senior Employee Benefits Account Executive
- Insurance Relief
-
Charlotte, NC
- Senior Employee Benefits Account Executive - Insurance - Bay Area, CA and/or Central Valley, CA Are you ready to change ...
- 4/26/2024 12:00:00 AM
Sales Representative - Remote
- InsuraTec Services Group
-
Charlotte, NC
- Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About Us: InsuraTec Services Group is a...
- 4/26/2024 12:00:00 AM
Regional Sales Manager in Charlotte, NC
- Burnett Specialists Staffing | Recruiting
-
Charlotte, NC
- Regional Sales Manager in Charlotte, NC Looking for a Regional Sales Manager! As a regional sales manager for independen...
- 4/26/2024 12:00:00 AM
Inside Sales Representative
- Insight Global
-
Charlotte, NC
- Summary: An Inside Sales Associate is responsible to maintain, identify and grow customer base, provide consistent and s...
- 4/26/2024 12:00:00 AM
Regional Sales Manager Opportunity with Utility Pole Innovator(Remote with Travel in Region)
- Safeguard Global Recruiting
-
Charlotte, NC
- The Regional Sales Representative is a pivotal new role directly influencing the future of a leading-edge manufacturer o...
- 4/26/2024 12:00:00 AM
Remote Sales Development Representative (SDR) - B2B Outbound
- SalesRoads
-
Charlotte, NC
- ? SalesRoads seeks a motivated and results-driven B2B Sales Representative to join our dynamic sales team. As a 100% rem...
- 4/25/2024 12:00:00 AM
Manager, Enterprise Sales Support
- SEGRA
-
Charlotte, NC
- Segra is searching for a dynamic and experienced Manager, Enterprise Sales Support to work in one of our Segra offices (...
- 4/22/2024 12:00:00 AM
About Charlotte, North Carolina
Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249.
Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Manager jobs
$110,638 to $150,769
Charlotte, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Sales Support Manager do?
Sales Support Manager in Provo, UT
You will provide support to sales representatives and respond to customer and prospect queries.
February 12, 2020
Sales Support Manager in Peoria, IL
To succeed in this position, you must be experienced in sales or retention leadership with a proven track record of outstanding sales and/or retention management performance.
February 10, 2020
Sales Support Manager in Lawrence, MA
We are seeking an Online Sales Support Manager to provide strategic and functional leadership from the point of sale through the first 60 days of the customer experience and during retention opportunities.
February 09, 2020