Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Purpose-Provide day-to-day oversight of Janitorial operations at customer plant. Primary duties include ensuring that customer receives full support by means of productivity and predetermined qualitative objectives. Develop and maintain full communications with key personnel. Manage all aspects of the distribution center, inclusive of fostering a positive working environment, training and development of personnel and maintaining a safe and clean environment.
Expectations and Duties:-Develop and maintain a superior, professional working relationship with personnel-Conduct analysis of workload compared to manpower and equipment-Monitor and report site productivity work energies according to established timelines-Ensure that work schedules are in place to promote efficiencies-Ensure that all MHE equipment is operational and properly maintained-Make sure that meetings are conducted concerning safety, operational updates and operational workload direction-Assure that orders are flowing properly through SAP, inclusive of timely shipping and document control.
LACOSTA Facility Support Services, an MBE Corporate Plus certified contractor, has been delivering quality facility services for more than 32 years, helping customers achieve and maintain safe, clean, and efficient environments. We have built a solid record of successful long term strategic partnerships with our customers by bringing innovative and sustainable solutions to their businesses year over year with our process driven approach to create flawless operational delivery.
We operate based on three fundamental principles: the importance of people, process, and productivity. It’s our people and the LACOSTA processes that they utilize that allow us to achieve the productivity levels that set us apart from our competition, and support our customers and the communities that we serve. Every LACOSTA employee exemplifies LACOSTA’s core values while performing their work: outstanding customer service, constantly improving, mutual accountability, passion to excel, integrity, outstanding citizenship and teamwork.
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