Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION OVERVIEW:
The Sales Operations Support Manager is responsible for developing, overseeing and driving a superior operational support model for Global Atlantic Individual Markets wholesalers, financial professionals, and firm back-office representatives. The manager will be focused on delivering an exceptional support model through smooth and effective Operations service support and issue resolution while overseeing the resource allocation and workflow of all day to day activities. Additionally, the manager is responsible for leveraging data to track trends and manage team members.
The day-to-day responsibilities for the Sales Operations Support Manager are:
QUALIFICATIONS:
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