Sales Support Manager jobs in Norwich, CT

Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Sales Support Manager jobs

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SALES SUPPORT
  • Manufacturing llc
  • Colchester, CT FULL_TIME
  • Benefits:
    • Competitive salary
    • Opportunity for advancement
    • Training & development



    The Sales Support role is essential in facilitating smooth operations within the sales department. Responsible for sales order data entry, paperwork preparation, and providing crucial support to both customers and internal sales teams. This position requires strong organizational skills, attention to detail, and effective communication abilities.


    Key Responsibilities include but not limited to:

    • Enter sales orders accurately and efficiently into the system.
    • Prepare paperwork for production, including printing paperwork and labels.
    • Electronically file purchase orders, correspondence, and other documents related to sales orders.
    • Communicate order confirmations promptly with customers and sales managers.
    • Follow up on pending purchase orders and request payments from prepay customers.
    • Provide phone and email support for customer inquiries regarding projected ship dates, tracking information, and change order requests.
    • Manage change orders, rush orders, shipping instructions, and substitutions, and communicate them to the sales coordinator and sales manager.
    • Handle sample package orders and process sample requests from marketing.
    • Gain product knowledge through interactions with various departments such as sales, production, purchasing, and tech support.
    • Understand product divisions, hardware, and installation processes by mastering reading drawings, BOMs, and production steps.
    • Provide backup support for incoming calls and cover breaks/lunches to maintain uninterrupted phone coverage.
    • Prioritize daily tasks to meet deadlines and maintain consistent workflow to production.
    • Provide support to outside sales managers during the absence of the sales coordinator, including reviewing incoming orders, verifying payment terms, and clarifying details with the sales manager before proceeding with data entry.
    • Adhere to communication procedures, guidelines, and policies.

    Skills & Qualifications:

    • High school diploma or GED equivalent preferred.
    • Proven customer support experience.
    • Proficiency in computer and keyboard skills.
    • Excellent communication skills, both written and verbal in English.
    • Ability to multitask, prioritize, and manage time effectively.
    • Accuracy and attention to detail.
    • Ability to work under pressure and meet deadlines.
    • Ability to work independently and as part of a team.
    • Good administrative skills.
    • Strong numerical abilities.

    Working Hours: 8:00am-5:00pm
  • 15 Days Ago
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Associate Direct Support Manager
  • MOSAIC
  • Columbia, CT FULL_TIME
  • Hourly Rate $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list — you’ll LOVE working with a team that puts people first. We’re looking for an Associate Dir...
  • 5 Days Ago
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Associate Direct Support Manager
  • Mosaic
  • Gilman, CT FULL_TIME
  • Hourly Rate: $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list - you'll LOVE working with a team that puts people first. We're looking for an Associate Di...
  • 6 Days Ago
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M
Associate Direct Support Manager
  • Mosaic
  • Norwich, CT FULL_TIME
  • Hourly Rate: $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list - you'll LOVE working with a team that puts people first. We're looking for an Associate Di...
  • 6 Days Ago
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M
Associate Direct Support Manager
  • Mosaic
  • Bozrah, CT FULL_TIME
  • Hourly Rate: $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list - you'll LOVE working with a team that puts people first. We're looking for an Associate Di...
  • 7 Days Ago
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H
Local Contract Nurse Practitioner - Family Practice - COVID19 - $60-85 per hour
  • Healthcare Support
  • Norwich, CT FULL_TIME
  • Healthcare Support is seeking a Nurse Practitioner Family Practice for a local contract job in Norwich, Connecticut.Job Description & RequirementsSpecialty: Family PracticeDiscipline: Nurse Practition...
  • 10 Days Ago
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0 Sales Support Manager jobs found in Norwich, CT area

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Sales Associate III
  • Tapestry
  • Mashantucket, CT
  • Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers a...
  • 4/22/2024 12:00:00 AM
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A
Sales Associate-Part Time
  • Ascena Retail Group, Inc.
  • Mashantucket, CT
  • About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confid...
  • 4/22/2024 12:00:00 AM
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A
Sales Associate-Part Time
  • Ascena Retail Group
  • Mashantucket, CT
  • About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confid...
  • 4/22/2024 12:00:00 AM
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P
Sales Associate Part Time - TOMMY HILFIGER
  • PVH Corp.
  • Ledyard, CT
  • Design Your Future at PVH Sales Associate Part Time - TOMMY HILFIGER SALES ASSOCIATE REPORTS TO: Store Management SUMMAR...
  • 4/21/2024 12:00:00 AM
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C
Technical Client Service Representative I
  • Cox Enterprises, Inc
  • Groton, CT
  • **Primary Location:** 115 Poheganut Dr , Groton , CT , US **Technical Client Service Representative I** **TECHNICAL CLIE...
  • 4/21/2024 12:00:00 AM
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8
Entry Level Sales Account Manager
  • 860 TEAM INC
  • Norwich, CT
  • Job Description Job Description Job Summary Supports sales team in driving up revenue and growing the client base. Gener...
  • 4/20/2024 12:00:00 AM
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Pharmaceutical Sales - Associate Territory Manager - Primary Care
  • Eli Lilly and Company
  • Norwich, CT
  • At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare lea...
  • 4/19/2024 12:00:00 AM
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B
Outside Sales Representative
  • BDI
  • Groton, CT
  • Bearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products...
  • 4/19/2024 12:00:00 AM
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About Norwich, Connecticut

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Manager jobs
$121,816 to $166,002
Norwich, Connecticut area prices
were up 1.7% from a year ago
View detail

What does a Sales Support Manager do?

Sales Support Manager in Provo, UT
You will provide support to sales representatives and respond to customer and prospect queries.
February 12, 2020
Sales Support Manager in Peoria, IL
To succeed in this position, you must be experienced in sales or retention leadership with a proven track record of outstanding sales and/or retention management performance.
February 10, 2020
Sales Support Manager in Lawrence, MA
We are seeking an Online Sales Support Manager to provide strategic and functional leadership from the point of sale through the first 60 days of the customer experience and during retention opportunities.
February 09, 2020