Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Overview
As a part of the team responsible for servicing existing customers and functioning as a liaison between Appointment Services and the Field Sales team, the Appointment Services Associate is responsible for building relationships with existing customers, handling appointment reschedules and cancellation rescues and providing exemplary customer service. Additionally, they support the field and executive sales and marketing teams by facilitating productive conversations, sharing best practices, and recommending guidance and training to both parts of the business. This role requires the ability to provide intraday and strategic support to designers, district and regional leadership teams. As a part of the Appointments team, they will provide support to sales call volume as needed, maintain service level expectations and strive to meet or exceed those goals consistently.
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Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
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