Sales Support Manager jobs in Twin Falls, ID
Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Sales Support Manager jobs
Service Manager
- Kenworth Sales Company
-
Elko, NV
FULL_TIME
-
Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 35 locations with over 1300 employees. We have exciting career opportunities available today. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.
Benefits
Full rich benefit package including medical, dental and vision and paid life ins as well as a 401K with an aggressive match, vacation and holiday pay.
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
Service Manager Job Summary
The primary functions of the service manager is to supervise the day-to-day operation of the service department at a profit, including handling customers, local and national fleet accounts, maintain and train qualified technicians and support staff.
Service Manager Duties and Responsibilities
1. Supervise all service department personnel, review and analyze performance results and take any necessary corrective action to improve performance and increase profits. Develop and implement business plans on a yearly basis to grow the business, make adjustments to the plan dictated by current conditions. Ensure quality work is being performed to customers’ expectation levels.
2. Hire, train, orientate, and certify the appropriate amount of technicians, and other support personnel in various areas of expertise. Maintain productivity and efficiency reports; make necessary adjustments to achieve departmental goals. Counsel employees and do periodic performance reviews within company guidelines.
3. Sell labor and parts to achieve profit targets determined in business plan. Know the local market potential, customers, vendors, and competition.
4. Assure that all paperwork, repair orders and supporting documents are accurate and complete and maintained in a secure fashion.
5. Maintain all necessary records relating to government regulations, OSHA, hazardous waste removal, and environmental policies/procedures.
6. Keep service department, tool room, break areas, and storage lot, clean and free of any safety hazards.
7. Plan, initiate, and participate in weekly, monthly, quarterly team meetings and safety meetings.
8. Assist technicians in diagnosis of customer mechanical problems, recommend and sell appropriate repairs, stay on top of work in process, keep customers informed of any delays and progress in person, by phone or email. Road test and inspect vehicles upon completion.
9. Maintain superior customer relations; handle any customer complaints with courtesy and professionalism in an expeditious manner.
10. Follow factory and vendor warranty policies, guidelines and procedures. Administer any policy adjustments in the best interest of the customer and Kenworth Sales Company.
11. Solicit additional service business by phone and personal contact on a regular basis. Develop and foster a relationship with the outside parts and service salesperson if applicable.
12. Must be able to work in harmony with other department and corporate managers.
13. Responsible for insuring proper payments are received before releasing vehicles to customers, and timely submission of warranty claims and collection.
14. Foster and maintain relationships with local Technical and Trade Schools to develop a pipeline of Technician candidates.
Service Manager Qualifications
Ability to read, write and comprehend English instructions and information
High school diploma or equivalent is required
College degree or technical certifications is desired
Minimum 5 years working experience in a Heavy Duty Truck Repair Facility or Dealership with 5 years in a supervisory role preferred
Must have a working knowledge of current heavy duty truck repair methods and diagnostic procedures
Excellent written and verbal communication skills
Strong analytical skills
Computer literacy and proficiency with basic computer software programs
Experience reading financial statements
Must have a professional personal appearance
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
- 18 Days Ago
Warehouse Manager
- Pro Sales Inc
-
Jerome, ID
FULL_TIME
- Job Summary: Pro Sales Inc is looking for a Warehouse Manager to join our team. This career is your opportunity to be a part of an established, family-owned company and thrive in an environment where ...
- 26 Days Ago
Field Sales Support
- Stotz Equipment
-
Burley, ID
OTHER
- Job Details Level: Experienced Job Location: Burley - Burley, ID Position Type: Full Time Salary Range: Undisclosed Travel Percentage: Occassional Job Category: Sales DescriptionStotz Equipment is loo...
- 2 Days Ago
Retail Sales and Store Support
- Albertsons Companies
-
Hailey, ID
PART_TIME
- A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an important part in ensuring our stores are clean, organized, and shoppable so that our customers...
- 29 Days Ago
Support Services Manager
- US Bureau of Land Management
-
Twin Falls, ID
FULL_TIME
- Duties Provides leadership and promote teamwork and solve critical, unique, and complex problems. Effectively communicate both technical and non-technical information to a variety of audiences. Progra...
- 23 Days Ago
Manager, Client Support - Product Support - Elko, NV
- Empire Cat
-
Elko, NV
FULL_TIME
- Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment. WHO WE ARE: Founded in 1950, Empire Cat is a world-renowned Cate...
- 1 Day Ago
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0 Sales Support Manager jobs found in Twin Falls, ID area
Field Sales Representative
- American Telephone and Telegraph Company
-
Twin Falls, ID
- Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connecte...
- 4/16/2024 12:00:00 AM
Sales Manager (Part Time) - 24H210
- Carter's/OshKosh
-
Twin Falls, ID
- QUESTIONNAIRE-3-52 1369 **Employee Type:** Regular **If you are** **a CURRENT Carters** **employee, you MUST apply throu...
- 4/15/2024 12:00:00 AM
DLI Technical Sales Manager
- Deibellabs
-
Twin Falls, ID
- ** Deibel Laboratories** ** DLI Technical Sales Manager** Twin Falls, ID 83301 Deibel Laboratories is a private food tes...
- 4/14/2024 12:00:00 AM
District Manager
- Alsco Inc.
-
Twin Falls, ID
- ** District Manager** **Job Category****:** Service **Requisition Number****:** DISTR022925 Showing 1 location **Job Det...
- 4/12/2024 12:00:00 AM
Experienced Real Estate Agent
- J. Kent Erickson Real Estate
-
Kimberly, ID
- Job Description An Experienced Real Estate Agent is a professional with a proven track record in real estate sales. Frie...
- 4/12/2024 12:00:00 AM
Licensed Real Estate Listing Agent
- J. Kent Erickson Real Estate
-
Kimberly, ID
- Job Description A Licensed Real Estate Listing Agents not only lists and manages housing sales, they also network and co...
- 4/12/2024 12:00:00 AM
Outside Sales Representative - Far East Boise
- UniFirst
-
Twin Falls, ID
- Ready to join a dynamic and growing organization with unlimited potential? UniFirst is seeking an Outside Sales Represen...
- 4/2/2024 12:00:00 AM
Pest Solutions Regional Sales Specialist
- PSSI
-
Roswell, GA
- WHO YOU ARE: Are you a goal-oriented, competitive, sales-driven professional looking to maximize your financial potentia...
- 3/26/2024 12:00:00 AM
About Twin Falls, Idaho
Twin Falls is located at 42°34'N 114°28'W (42.561,-114.464).
According to the United States Census Bureau, the city has a total area of 18.16 square miles (47.03 km2), of which, 18.10 square miles (46.88 km2) is land and 0.06 square miles (0.16 km2) is water.
The Snake River Canyon forms the city's northern limits, separating it from Jerome County. There are three waterfalls in the immediate area. Shoshone Falls is located approximately 5 miles (8.0 kilometres) east of Twin Falls city. Pillar Falls is located approximately 1 1⁄2 mi (2 1⁄2 km) upstream from the Perrine Bridge while Twin Falls, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Manager jobs
$100,715 to $137,247
Twin Falls, Idaho area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Sales Support Manager do?
Sales Support Manager in Provo, UT
You will provide support to sales representatives and respond to customer and prospect queries.
February 12, 2020
Sales Support Manager in Peoria, IL
To succeed in this position, you must be experienced in sales or retention leadership with a proven track record of outstanding sales and/or retention management performance.
February 10, 2020
Sales Support Manager in Lawrence, MA
We are seeking an Online Sales Support Manager to provide strategic and functional leadership from the point of sale through the first 60 days of the customer experience and during retention opportunities.
February 09, 2020