Sales Support Manager jobs in Washington, DC

Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Sales Support Manager jobs

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IT Field Support Technician
  • Cellular Sales
  • Silver Spring, MD OTHER

  • Cellular Sales

    IT Field Support Technician

     

    ClassificationNon-Exempt

     

    Reports toIT Field Support Supervisor 

     

    JOB DESCRIPTION

     

    Summary/ObjectiveWorks under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk.    

     

    Essential Functions

  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
  • Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
  • Logs and tracks issues using problem management database, and maintains history records and related problem documentation
  • Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
  • Brainstorms with team members to resolve more complex problems and escalates difficult issues to Senior Technician for more technical assistance
  • Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
  • Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
  • Coordinates preventative maintenance and vendor services as necessary

    • Competencies

  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
  • Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.

    • Supervisory ResponsibilityThis position has no supervisory responsibilities.

     

    Work EnvironmentThis job is in a store/retail environment

     

    Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 75 lbs. Must be able to drive.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

     

    Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.

     

    Travel50%

     

    Required Education and Experience

  • HS diploma
  • Minimum 3 years verifiable technology remote support

    • Preferred Education and Experience

  • Two or four year degree
  • Industry certifications a plus
  • Understanding of ITIL

    • Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

  • Ability to deal with stress and changing priorities
  • Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
  • Excellent interpersonal skills with the ability to work both independently and as part of a team
  • Strong troubleshooting skills

    • AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Traveling Merchandiser & Retail Support
  • EMD Sales
  • Silver Spring, MD FULL_TIME
  • E&R provides merchandising services for EMD SALES, Inc, the preferred international distributor for ethnic products in the Mid-Atlantic Region. For more than 30 years it has been serving a diverse cus...
  • 12 Days Ago
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Traveling Merchandiser & Retail Support
  • EMD Sales
  • Alexandria, VA FULL_TIME
  • E&R provides merchandising services for EMD SALES, Inc, the preferred international distributor for ethnic products in the Mid-Atlantic Region. For more than 30 years it has been serving a diverse cus...
  • 12 Days Ago
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Housekeeping Manager
  • Housekeeping Manager
  • Washington, DC FULL_TIME
  • Rosewood Washington DCHousekeeping ManagerCompetitive Benefits:Medical, Dental, Vision BenefitsCompetitive SalaryCellphone stipend of $40/month401k Plan and up to 3% match after 1 yearPaid Time Off (V...
  • 1 Day Ago
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Program Support Officer
  • Na Ali'i Consulting & Sales, LLC.
  • Washington, DC FULL_TIME
  • Overview Support the Office of the U.S. Global AIDS Coordinator and Health Diplomacy (S/GAC) in Washington, D.C. The Office of the U.S. Global AIDS Coordinator and Health Diplomacy (S/GAC) is responsi...
  • 18 Days Ago
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Administrative Support Specialist
  • Na Ali'i Consulting & Sales, LLC.
  • Washington, DC FULL_TIME
  • Overview Nakupuna Consulting is looking for an Administrative Support Specialist to provide professional services to the program office leadership of PMS-317, who is responsible for a portfolio of wea...
  • 1 Month Ago
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0 Sales Support Manager jobs found in Washington, DC area

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Marketing & Business Development Specialist - Corporate & Finance Practice Groups
  • Hogan Lovells
  • Washington, DC
  • Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Hogan Lovells is a...
  • 4/26/2024 12:00:00 AM
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Yelp - Inside Sales Representative (Remote - Washington D.C.), application via RippleMatch
  • RippleMatch Opportunities
  • Washington, DC
  • This role is with Yelp. Yelp uses RippleMatch to find top talent. Please note that while this role will operate remotely...
  • 4/26/2024 12:00:00 AM
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Federal Business Development Director, DoD (Remote)
  • Axon
  • Washington, DC
  • Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most...
  • 4/26/2024 12:00:00 AM
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OnSite Specialist- Washington, DC
  • Stryker
  • Washington, DC
  • Work Flexibility: Field-based GENERAL DESCRIPTION: Utilizes a wide array of knowledge, technical skills and critical thi...
  • 4/26/2024 12:00:00 AM
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Sales Manager
  • Laurelparkplace
  • Washington, DC
  • ** Sales Manager** Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel be...
  • 4/26/2024 12:00:00 AM
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AVP, Product Management, Performance Programs
  • NCQA
  • Washington, DC
  • The Assistant Vice President of Product Management will provide product and business leadership for NCQA's Performance p...
  • 4/25/2024 12:00:00 AM
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Sales Associate
  • Crate and Barrel
  • Arlington, VA
  • We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning ...
  • 4/24/2024 12:00:00 AM
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Retail Merchandising Specialist - Central Maryland Territory
  • Cencora
  • Millersville, MD
  • Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
  • 3/27/2024 12:00:00 AM
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About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Manager jobs
$126,949 to $172,996
Washington, District of Columbia area prices
were up 1.3% from a year ago
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What does a Sales Support Manager do?

Sales Support Manager in Provo, UT
You will provide support to sales representatives and respond to customer and prospect queries.
February 12, 2020
Sales Support Manager in Peoria, IL
To succeed in this position, you must be experienced in sales or retention leadership with a proven track record of outstanding sales and/or retention management performance.
February 10, 2020
Sales Support Manager in Lawrence, MA
We are seeking an Online Sales Support Manager to provide strategic and functional leadership from the point of sale through the first 60 days of the customer experience and during retention opportunities.
February 09, 2020