Sales Support Representative provides administrative and logistical support to the sales team. Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Being a Sales Support Representative generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Additionally, Sales Support Representative prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or team leader. The Sales Support Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Sales Support Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
O’Rourke Sales Company
3885 Elmore Avenue
Suite 100
Davenport, IA 52807
563-823-1520
Customer Service Representative/ Returns Specialist
O’Rourke Sales Company has an opportunity for a Returns Specialist to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with six branch operations.
O’Rourke Sales is an Equal Opportunity Employer.
Job Type: Full-time, Office Environment, Monday-Friday 8am-5pm
JOB RESPONSIBILITIES
· Manage external and internal email accounts
· Generate and track claims within an internal software portal
· Communicate with internal departments relating to returned / defective products
· Evaluate returned items and place in proper inventory
· File claims with carriers when goods are damaged or lost
· File for return authorizations to vendors
· Coordinate with internal and external teams to return shipments to vendors
· Track return shipments and coordinate with accounting ensuring credits are received
· Set daily, weekly, and monthly tasks to manage claim progress
· Update sales staff with progress and disposition of claims
· Other duties as assigned, may vary
JOB QUALIFICATIONS:
· Highly organized
· Self-motivated
· Good communicator
· Strong computer skills
· Problem-solving abilities
· Information retention
· Demonstrates reliable Attendance/punctuality and work history
· Ability to work within a team
· Ability to prioritize and manage multiple assignments
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: No less than 40 per week
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Work Location: In person
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