Sales Support Representative jobs in Duluth, MN

Why Loll Designs?

At Loll, we enhance people, the planet and our company in everything we do. Based in Duluth, MN, Loll Designs is a designer/manufacturer of modern durable, all-weather, outdoor furniture and accessories made with recycled plastic. Using thoughtful, original designs and unique materials, Loll creates innovative, fun and high quality products proudly crafted in the USA.

Benefits we offer our team members:

• Full-time
• Competitive Pay
• Profit Sharing/Quarterly Bonus
• Tuition Reimbursement for continuing education
• Health Insurance (medical/dental/vision) eligible on first day
• Life Insurance
• 401k Match plus profit sharing
• Company paid short term & long term disability
• Vacation/Holiday Pay
• Fun Company-wide Activities

Position Summary

The primary duties of this role will be to provide pre and post sales related support to Loll Designs' growing Commercial Sales Team. This role will communicate with specifiers, purchasing agents, end-users and the representatives responsible; handle order entry, project management and other miscellaneous sales support/administrative duties. This team member is an excellent communicator who is charismatic and patient when interfacing with customers in person or over the phone. The ideal candidate is a hard worker, who is detail and team oriented, upbeat with positive energy, able to multi-task and think on one's feet. This team member will be part of a small team that works diligently to provide a high level of care and service to Loll's Commercial Sales Division.

Principal Responsibilities (Other duties may be assigned)

• Responding to commercial project inquiries in a timely manner
• Pre and Post Sales Communication with industry professionals
• Project Management and troubleshooting
• Creating Customer Accounts in ERP system
• Providing quotes, orders and corresponding revisions as the project scope evolves
• Converting quotes to sales orders in ERP system
• Soliciting payment/entering cc details and refunding customers
• Proactively providing status updates on orders
• Handling complaints and warranty issues in a professional, empathetic, timely manner
• Problem solve and find opportunities to offer alternative solutions to customer needs
• Liaising with Accounting to qualify terms, enter tax exemptions and reconcile payment
• Liaising with Production/Shipping to ensure on time delivery
• Sending marketing collateral and finish samples
• Salesforce case management
• Parts orders
• Mock-Up Sample requests
• Refunding customers
• Other duties as assigned

Education, Experience and Skills:
Bachelor's Degree in Business or related field or 3-5 years related experience and/or training; or equivalent combination of education and experience. Friendly, approachable and outgoing personality. Outstanding communication, both written and verbal. Self-motivated with problem solving abilities. Well organized. Proficient in Microsoft Office Suite. Must be driven by entrepreneurial motivation to succeed and enjoy the results of hard work, sales support and representing great design.

Physical Requirements and Work Environment:
While performing the above duties the individual is regularly required to stand, sit, walk, use a computer, type and reach with hands and arms. Must be able to sit at a computer for long periods of time. Must be
able to lift up to 50 lbs.

All positions with Loll have essential duties and responsibilities which are listed above. Other duties may be assigned to meet the business needs.