Sales Support Representative, Sr. jobs in High Point, NC

NC Trailer Sales - #1 Rated Trailer Dealer in the Carolinas

We are committed to providing the best customer experience in the industry. Our staff works tirelessly every day to uphold this commitment, and we are very proud to have the highest customer service rating in the state!

What we do: We provide retail trailer sales, service, and parts to residential and commercial customers.

Why we do it: Our purpose is to thrive together with our teams, customers, partners, and community

Our purpose is to thrive together with our team, customers, partners, and community.
We hire, train, make decisions, hold each other accountable, and form habits from our values. 

Our core values are:

• Thrive together: Support impactful moments
• Own it! Follow the process every time
• Always show gratitude:  Show sincere appreciation daily
• Be the solution: Say “Yes” and overcome obstacles
• Take the initiative: Find ways to help  
• Grow:  Individually and as a company

NC Trailer Sales has been family owned & operated since 1996. We provide the best in customer service and top-quality trailer products at an affordable price. We serve customers from Greensboro, Thomasville, Highpoint, Winston-Salem, Asheboro, Lexington, and beyond.

Learn more about us and our values in this video!

Sales Representative - Job Description

Reports to: Sales & Finance Manager

Primary job responsibilities:

• Execute trailer sales from start to completion in the computer system.
• Generate and complete customer quotes.
• Assist customers in the office and outside on the retail lot. 
• Answer questions about warranties and terms of sales.
• Answer incoming trailer sales calls and emails, answering most inquiries independently.  
• Log all new calls into the CRM.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Count and deposit money; make change.
• Complete paperwork for trade-ins including executing transactions in the computer system.
• Enter customer leads into dealership management software.
• Execute sales documents in dealership management software.
• Stay organized, help maintain clean facilities and complete a weekly checklist. 
• Receive training and feedback on a regular basis to continually improve your performance.
• Work with your team members including other departments and vendors to ensure proper customer service is delivered.
• Proactively stay updated on products offered and internal processes.

Skills/Qualifications:

• Minimum of two years related sales experience.
• NCDL and NC Dealers License.
• Basic understanding of products and services provided by the company.
• Ability to talk with customers and close sales,
• Knowledgeable with general computer skills (spreadsheets, documents, e-mail) including the ability to create new or modify existing documents and maintain organized files.
• Complete all onboarding activities and training.
• Understand payment processing procedures for cash and desk credit card transactions
• Understand most sales processes.
• General understanding of financing procedures.
• Data entry and retrieval (CRM & DMS).
• General Math skills including add, subtract, multiply, divide, fractions and percentages.
• Clear, concise verbal and written communication skills.

Business Hours: Monday - Friday: 8:45 am - 6:00 pm and Sat 8:45 am - 3:00 pm

Work Hours:

• Monday, Wednesday, & Friday: 8:15am-6:00pm
• Tuesday & Thursday: 8:45am-6:00pm
• Off work one day during the week
• Saturday: 8:45am-3:00pm
• Off work one Saturday per Month
• Hours may vary depending on training and delivery schedules

Benefits:

• Health Insurance
• Company-paid holidays
• Paid time off 
• 401(k) plan Employer match on up to 5% of employee contribution
• Performance Bonuses