Sales Training Director jobs in San Francisco, CA

POSITION SUMMARY:

The Associate Director, Sales Training role is based in the South San Francisco headquarters, reporting to the Senior Director Marketing.  The Associate Director, Sales Training plays a critical role in supporting Rigel’s achievement of our strategic objectives.   Our current approved product portfolio requires the sales team to continuously enhance their knowledge and skill sets needed to meet immediate and future opportunities. Therefore, the Associate Director, Sales Training will lead the identification of training needs, develop effective training initiatives, coordinate implementation, and evaluate the impact of all initiatives to ensure sales excellence in line with brand strategic objectives.  These initiatives may cover disease state, treatment landscape, clinical product knowledge, selling skill, reimbursement, business skills and territory management.  This role will also support potential of new product launches.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Coordinate commercial training & development activities for new hire training, advanced training, annual sales meeting, plan of action meetings and ongoing training requirements.  
• Develop and maintain current and deep knowledge of the disease state, landscape, clinical data, market dynamics, patient journey, market research insights and messaging for the promoted products.  
• Collaborate with key stakeholders (marketing, business operations, market access, compliance, field training advisors and others) to understand product strategies, tactics, messaging, physician targeting, and reimbursement practices to identify training needs. 
• Utilizing adult learning principles, develop specific training plans and materials to meet identified training needs, aligned with the current strategy and available field resources.  Training content may include but is not limited to, selling skills, disease state, product, marketplace, reimbursement, and/or communication skills.
• Develop, deliver, and evaluate training programs and corresponding materials for newly hired and tenured field sales representatives and sales management to support commercial efforts. 
• Facilitate main stage presentations and lead training workshops in various meetings, such as national sales meeting, new hire training or POA. 
• Manage vendors to ensure delivery of high-quality training materials on time, within budget and through the appropriate promotional review process. 
• Collaborate with Medical Affairs colleagues to develop scientific/clinical content for ongoing education of the sales team. 
• Work closely with the sales team to identify and train to “best practices” in key areas of sales execution.
• Ensure programs and materials deliver the appropriate message in a manner consistent with Rigel compliance, regulatory and other policies, and guidance.
• Maintain systems and processes to track training records and outcomes, including Rigel Learning Management System and field coaching reports.
• Conduct field rides with sales representatives and provide coaching and feedback to management. 
• Timely maintenance and communication of the training calendar to all stakeholders.
• Attendance in the South San Francisco headquarters weekly for essential meetings and workshops with cross functional collaborators, promotional review committee, the management team and other headquarter based employees. 

Additional Duties:

• Lead the development of training materials for new indications, new products, competitors, etc.
• Establish development programs allowing TBMs the opportunity for self-directed / company supported skill enhancement, collaborating with Human Resources, Sales, and Executive Management.
• Participate in ongoing assessment of training needs with the field force, marketing, and medical.
• Conduct, analyse and report evaluation measures of application and business impact in reference to training curriculum.

KNOWLEDGE AND SKILL REQUIREMENTS:  

REQUIRED

• BA/BS
• 8 years relevant experience of which 3 years are in a Training role.
• 4 years industry experience in a customer facing sales role of which 2 years are in specialty sales.
• Rigel requires all employees to be vaccinated against COVID-19 (subject to any legally required exemptions)
• Rigel requires all employees to be vaccinated against COVID-19 (subject to any legally required exemptions)

preferred

• Experience in Hematology, Hem/Onc, or Orphan/Rare Disease.
• Experience with instructional and testing design. 
• Possess high level of technical knowledge and aptitude for scientific material.
• Demonstrated ability to convey complex scientific information in an easy-to-understand manner.
• Demonstrated ability to teach and train others complex technical information, selling skills and business management concepts.
• Proficiency with reimbursement and solid understanding of market access.
• Demonstrated initiative, teamwork, collaboration, and leadership qualities.
• Excellent written & verbal communication skills.
• Excellent presentation & facilitation skills.
• Excellent project management skills to balance vendors, budgets, multiple tasks efficiently. 

WORKING CONDITIONS:  

• PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to stand, walk; sit; lift/carry; talk and hear.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. 
• WORK ENVIRONMENT:  The noise level in the work environment is usually moderate.  25% travel may be required (e.g., business meetings, conferences, field rides, POAs, training classes, etc.).

Rigel Pharmaceuticals, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law.