Scheduler develops, prepares, and maintains production schedules to guide the production activities and resources that achieve maximum efficiency and meet output and timeline objectives. Gathers data from internal teams to incorporate materials, inventories, resource availability, and delivery commitments into schedules. Being a Scheduler monitors daily production results and revises scheduling responsive to changes in the flow of materials, designs, equipment, or other resources. Utilizes ERP systems, planning and scheduling software, or other database tools to develop and maintain master schedules and generate reporting. Additionally, Scheduler typically requires a bachelor's degree. Typically reports to a manager. The Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
To aid in our rapid growth and continue to differentiate our patient experience, we’re hiring a Scheduler.
The Scheduler answers the incoming calls and routes them to the appropriate resource. Scheduler is responsible for scheduling a variety of procedures in a manner that efficiently utilizes available resources while avoiding scheduling conflicts. This position serves as a liaison between physician offices and other practice departments.
This role reports to the Call Center Manager.
Responsibilities
• Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps
• Obtaining and entering accurate patient information into the appropriate system
• Taking messages, screening and forwarding calls
• Checking insurance carriers to ensure practice participation in plan
• Entering new insurance information, as needed
• Updating / correcting spelling of names, birth dates, etc. to ensure data integrity
• Operates variety of standard office equipment such as computer, copier and fax machine
• Maintains confidentiality at all times
• Keeps manager updated when unusual situations arise while scheduling patients
• Make copies of all paperwork necessary to complete job duties for self and the scheduling department
• Communicates with physicians re: their preferences when scheduling patients
• Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests
• Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy
• Performs other duties as directed by management
Qualifications
• High School diploma or equivalent required
• Basic knowledge of medical terminology
• Knowledge of and/or experience in a private medical office setting preferred
• Must successfully pass a background check and a drug screening
Minimum Competencies:
• Ability to communicate effectively on the telephone and in writing
• Ability to work independently and as a team member
• Able to demonstrate accuracy and efficiency
• Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages
• Strong computer skills and interpretation of EMR systems a plus
• Previous scheduling experience, preferred
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