Scheduler jobs in Waterford, MI

To aid in our rapid growth and continue to differentiate our patient experience, we’re hiring a Scheduler.

The Scheduler answers the incoming calls and routes them to the appropriate resource. Scheduler is responsible for scheduling a variety of procedures in a manner that efficiently utilizes available resources while avoiding scheduling conflicts. This position serves as a liaison between physician offices and other practice departments.

This role reports to the Call Center Manager.

Responsibilities
• Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps
• Obtaining and entering accurate patient information into the appropriate system
• Taking messages, screening and forwarding calls
• Checking insurance carriers to ensure practice participation in plan
• Entering new insurance information, as needed
• Updating / correcting spelling of names, birth dates, etc. to ensure data integrity
• Operates variety of standard office equipment such as computer, copier and fax machine
• Maintains confidentiality at all times
• Keeps manager updated when unusual situations arise while scheduling patients
• Make copies of all paperwork necessary to complete job duties for self and the scheduling department
• Communicates with physicians re: their preferences when scheduling patients
• Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests
• Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy
• Performs other duties as directed by management

Qualifications
• High School diploma or equivalent required
• Basic knowledge of medical terminology
• Knowledge of and/or experience in a private medical office setting preferred
• Must successfully pass a background check and a drug screening

Minimum Competencies:

• Ability to communicate effectively on the telephone and in writing
• Ability to work independently and as a team member
• Able to demonstrate accuracy and efficiency
• Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages
• Strong computer skills and interpretation of EMR systems a plus
• Previous scheduling experience, preferred