Scrum Master, Sr. coordinates a cross-functional Agile development team utilizing the principles and tools of the Scrum Framework. Assumes a servant leadership role to support a self-organized team to complete Scrum projects. Being a Scrum Master, Sr. identifies and removes impediments to progress. Facilitates sprint planning meetings, daily stand-ups, sprint reviews, demos, and retrospectives. Additionally, Scrum Master, Sr. identifies and manages the backlog. Supports, coaches and mentors team members. Tracks daily sprint progress and maintain schedules. Requires a bachelor's degree. Typically requires Certified Scrum Master (CSM). Typically reports to a director. The Scrum Master, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Scrum Master, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Responsibilities & Duties:
· Handling customer phone calls, email and other forms of communication.
· Generate and process sales orders, quotes, services or other business requested information.
· Acknowledging and resolving customer complaints.
· Documentation of customer activities, progress, and service issues.
· Investigating and follow up on questions/issues to resolve concerns in an accurate and timely manner.
· Communicating and coordinating with headquarters’ customer services as necessary.
· Coordinates services and follow up with Project Coordinator to ensure work completed to customer expectations.
· In charge of the coordination of deliveries and receipts of containers.
· Other office and sales related tasks
Qualifications:
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
Shift:
Weekly day range:
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Work Location: In person
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0 Scrum Master, Sr. jobs found in Boca Raton, FL area