Security Dispatcher - Casino responds to calls requiring security actions or assistance and alerts appropriate staff. Notifies officers or guards of activity requiring security presence. Being a Security Dispatcher - Casino describes the nature and location of events. Handles emergency and non-emergency phone calls from customers and employees. Additionally, Security Dispatcher - Casino logs all calls in the required format or system. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Security Dispatcher - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Security Dispatcher - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
SUMMARY:
Responsible for coordinating the information from Security Management, Security Officers, Surveillance, other Casino Departments, Local Law Enforcement, and Emergency Medical Services throughout the property and including other off property operations operated by Four Winds Casino Resort. Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Promotes the following within the department and among all employees:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) preferred.
SPECIAL QUALIFICATIONS:
This position requires a Level 2 Gaming License.
Computer literate in Microsoft Excel, Access and Word, Outlook or related software as well as TurboVUi Dispatch and Advantage monitor software packages. Strong communication and typing skills required. Ability to multi-task is critical as operations will include simultaneous use of surveillance, computer, radio, and emergency equipment in a responsible manner. Must be able to work alone with little or no direct supervisor and be able to delegate tasks to other Security Officers within the property. Must be able to keep personal and sensitive material or information confidential. Knowledge of and experience with closed circuit television equipment preferred. Must possess excellent observational and communication skills.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals. Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.
REASONING ABILITY:
Ability to apply common sense reasoning to a variety of situations must be able to prioritize numerous simultaneous tasks and requests.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer and radio gear, hand and eye coordination, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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