Security Shift Supervisor Assistant - Casino jobs in San Jose, CA

Schedule

• Full time
• Overnight (Grave)

$36/hr-$37/hr

TRIDENT MISSION

Trident is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

TRIDENT VALUES

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer’s operational and technical goals

Job Summary:

The Security Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift. The Security Shift Supervisor will act as a liaison between the Security Specialists and Security Leads. They will supervise the day-to-day tasks and duties, provide coaching, and recognition. In addition, the Security Shift Supervisor will administer performance management, in collaboration with their Security Lead.

Essential Duties/Tasks:

• Ensure all active posts (including temporary or ad-hoc jobs) are always covered during your shift. This includes handling call off’s and finding suitable coverage as needed. This may include staffing posts where suitable coverage cannot be found.
• Oversee the workflow, schedules, and assignments of the Security Specialists across multiple locations.
• Inspect every active post and Security Specialist at least once per week to ensure the quality and compliance in the following areas:
  • Security Specialist wellbeing, including health and safety
  • Compliance with Customer requirements
  • Compliance with TRIDENT requirements
  • Uniform quality and compliance
  • Post orders are always up to date and relevant.
• Receive, document, and escalate Security Specialist questions and concerns.
• Provide ongoing documented field training for new and existing Security Specialists.
• Ensure every Security Specialist is visited at least twice per shift.
• Answer telephone calls, take messages, answer questions, and provide information as needed, referring and escalating issues to the appropriate resources as needed.
• Respond to and report all emergency situations during your shift.
• Write reports of daily activities and irregularities as required by Trident, such as equipment or property damage, theft, or unusual occurrences.
• Any other duties as assigned by Trident.

 Skills/Abilities:

• Self-Control: This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Stress Tolerance: This role requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Persistence: This role requires persistence in the face of obstacles.
• Initiative: This role requires a willingness to take on responsibilities and solve challenges.
• Dependability: This role requires being reliable, responsible, dependable in fulfilling obligations, and excellent time management.
• Critical Thinking: This role requires the ability to think clearly and rationally given a set of facts, and being an active learner.
• Team Player: This role requires enthusiasm and a positive attitude to deliver a high level of customer service.
• Interpersonal Skills: This role requires the ability to effectively communicate and interact with others at all levels.

Working Environments/Physical Requirements:

• You are required to drive a company/client vehicle between sites.
• This is a physical job that requires the ability to work in different environments and terrains, as well as frequent travel between client buildings and/or campuses.
• You are required to work inside and outside, regardless of weather conditions.
• You are required to sit, stand, and walk for long periods of time.
• Flexibility to work all shifts, nights, weekends, holidays, and willingness to work overtime when needed.

Reporting Structure & Classification:

• The Security Shift Supervisor is a full-time hourly non-exempt position that reports directly to the Security Lead.