Facilities Shift Supervisor

STATUS: Full-time, Permanent

FLSA: Hourly

REPORTS TO: Facilities Manger

SUPERVISES: Facilities Technician I, II, III

WORKING HOURS:

This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.

SUMMARY:

The Facilities Shift Supervisor is a position that provides direction and supervision to the Facilities Technicians assigned during a scheduled shift. The Facilities Shift Supervisor is responsible for ensuring all Facilities Team Members and outside facilities contractors perform all work tasks including, but not limited to, casino work orders, scheduled site maintenance, preventative maintenance and project related work assignments. This position requires practical maintenance and repair skills and general knowledge of facilities systems including, but not limited to boilers, water heaters, generators, UPS systems, chillers, HVAC-R controls, misc. maintenance support equipment. The Facilities Shift Supervisor must have experience in two or more trades such as: painting, masonry, plastering, welding, glazing, carpentry, electrical, plumbing, HVAC-R, etc. They must have the ability to perform moderately to difficult maintenance and repair work using skills and knowledge of craft trades with the use of specialized hand and power-tools. While the Facilities Shift Supervisor is a Supervisor position, the incumbent must have the ability to cover Facilities Technicians on a limited basis during emergencies or when there is limited staff coverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Schedule, supervise, assign, and direct Facilities Technicians in the performance of maintenance on equipment and/or facilities.
2. Monitor progress of work assignments and evaluate completed assignments for quality assurance providing technical training to the shift and/or team as require.
3. May provide technical direction and training to the Facilities Team Members and assist in the diagnosing of maintenance related problems as required to ensure prompt completion of the work task.
4. Transmits information between all shifts and has the ability to provide clear communications to the customer and Department Management.
5. Tracks and ensures all outstanding work orders are completed in a timely manner.
6. Promptly and professionally responds to all requests for emergency repair service.
7. Ensure that the team and/or contractor are following preventive maintenance programs as required and that all building operating systems function properly per the manufactures operating guidelines.
8. Make certain that the team maintains the highest standards for aesthetics of the property and the physical condition of building(s) and/or structures do not deteriorate.
9. Direct and supervise the team in the maintenance of mechanical equipment, plumbing, electrical, HVAC-R in addition to building repairs (i.e. paint, drywall, floors, windows, woodwork, etc.) and furniture and fixture refurbishment.
10. Perform safety inspections throughout the casino and supporting site infrastructure including the facilities central plant boilers, chillers, pumps, air handlers, emergency generators, etc.
11. Scope all work and project requests thoroughly to identify the best means for completing the job determining the necessary materials and in-house or outside contractor support.
12. Maintains the work shop areas for cleanliness, safety, and proper equipment, part and supply organization. Ensures that teams adhere to proper inventory control procedures.
13. Orders parts, tools and supplies for replenishment of inventory based on identified PARR levels and for the replacement of equipment or tools. Assures the timely availability of tools, supplies and parts for ongoing maintenance and projects.
14. Coordinates contract vendors and contractors for onsite repairs and routine maintenance. Ensures that quality and performance is acceptable and contract budgets are met.
15. Ensures the proper use of the Facilities Department Work Order System and/or other computerized record tracking system. Responsible for making detailed updates with new and pertinent information to make certain the availability of critical data for Management Reports.
16. Maintains their shift's time and attendance timesheets and ensures adherence of all attendance policies including, but not limited to, proper completion of timesheets, PTO requests, LOA requests etc.
17. Complete all department forms and reports, including but not limited to, daily shift reports, inventory forms, vehicle inspections, key logs and safety inspections in order to provide necessary information to department management and for the prompt identification of issues.
18. Conducts performance reviews for the Facilities Technicians on their Shift. . With the support of Department Management and HR, they must coach and discipline Team Members as may be required.
19. Coordinates work schedules with the appropriate casino departments and support contractors to provide the most efficient services in order to minimize interruptions to the casino, ensure the highest quality and assure the most effective utilization of the team's support services.
20. Ensures adherence to all OSHA regulations, Facilities Department standard operating procedures (SOPs) and internal safety policies and procedures. Communicate safety principles and regulations to all casino team members and monitor operations for fire & safety compliance. Promote safety of all team members and guests as a primary objective at all times.
21. Assure that team members are treated fairly and that they work in a harmonious and productive environment.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with policies. Responsibilities include interviewing, hiring, termination, planning, assigning and directing work, appraising performance, reward and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

1. Technical knowledge and practical application skills in mechanical, electrical, or HVAC disciplines at a level normally acquired through formal training in two-to-four years of vocational education and/or as part of an established apprenticeship program.
2. Practical skills and knowledge of engineering concepts, procedures, and methods to direct Maintenance Team members to maintain facilities equipment, and systems, is normally required.
3. Minimum of three (3) years' experience in at least one trade or technical field required;
4. Minimum of three (3) years' supervisory experience and/or experience as a lead craftsperson and/or a demonstrated aptitude for leadership of Maintenance Team members in accomplishment of maintenance tasks. required;
5. Must have knowledge of commonly-used concepts, practices, and procedures within a particular building trade;
6. Must have general familiarity of all (Carpentry, Electrical, HVAC, Plumbing, etc.);
7. Ideal candidate would possess work experience in the hospitality and/or entertainment industries;
8. Ability to read construction and equipment blueprints, repair manuals and/or parts catalogs preferred;
9. Ability to use shop mathematics required;
10. Basic computer skills (i.e.) Word, Excel, CMMS required;
11. Experience in commercial building maintenance is preferred;
12. Must be able to work independently.
13. Must be able to get along with co-workers and work as a team.
14. Must present a professional appearance at all times.
15. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.

EDUCATION:

1. High school diploma or equivalent (GED) required;

LANGUAGE SKILLS:

1. Must be able to read, write, speak and understand English.
2. Excellent oral and written communication skills are important to the successful conduct of this position.
3. Ability to write accurate, grammatically correct, polished reports and business correspondence.
4. Must be able to speak with the public in a professional manner.

LICENSES, CERTIFICATES, REGISTRATIONS:

1. Must possess a valid California Driver's License with a clean driving record.
2. Must be able to obtain and maintain a gaming license from the Dry Creek Gaming Commission.

PHYSICAL DEMANDS:

1. Must be able to maneuver around all areas of the casino.
2. Must be able to sit and/or stand for extended periods of time.
3. Must be able to lift up to 75 pounds.
4. Must have manual dexterity to operate a computer and other necessary office equipment.
5. Must be able to bend, reach, stoop, kneel, twist and grip items.
6. Must be able to respond to visual and audio cues.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
2. Must be able to manage a number of priorities simultaneously and meet deadlines.
3. Must be able to respond calmly to customer concerns and questions.
4. Must be able to tolerate areas containing secondary smoke.

River Rock Casino, in conjunction with Human Resources, reserves the right to make changes to this job description at any time.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED