SECURITY SUPERVISOR jobs in Charlotte, NC

SECURITY SUPERVISOR supervises a team of security guards that ensure the physical safety of all visitors, employees, or customers to the organization's facilities and the security of property and assets. Schedules security guard staff shifts. Being a SECURITY SUPERVISOR assigns guards to patrol and inspect of buildings and grounds. Ensures protection from intruders, fire hazards, theft, and vandalism. Additionally, SECURITY SUPERVISOR monitors security systems and responds to alarms, reports of issues, or requests for assistance. Ensures that all security events are logged, documented, and reported using standard procedures. Trains staff on policies and procedures for crisis response, disaster recovery, evacuation, workplace violence, and other emergency events. Updates team on local, state, provincial, or federal security-related information, directives, and events. Assists with investigations and critical event responses in coordination with law enforcement and other officials. Understands law enforcement methods, tactics, and procedures. Requires a high school diploma. Requires Basic Life Support (BLS). Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Security Supervisor
  • Securitas Security Services
  • Charlotte, NC FULL_TIME
  • JOB SUMMARY:

     
    Responsible for effectively supervising Remote Guarding Officers (RGOs) in the Securitas Operations Center (SOC). As working supervisor, manage and develop the RGO as well as mentor and assist them with all aspects of their position. Proactively communicate project issues and challenges to management. Assure that the SOC is providing the best service to its internal customers and clients.

     
    ESSENTIAL FUNCTIONS:
    The  functions  listed  describe  the  business  purpose  of  this  job  or  position.   Specific  duties  or  tasks  may  vary  and  be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

     
    1.Provide  supervision  and  guidance  to RGOs. Coordinate  customer  service and  thoroughly  manage priority escort activities,  such  as  assigning  schedules  for continuous monitoring and  evenly  distributing  administrative  tasks  and projects. 2.Monitoring/Service Observation: Use quality monitoring system to compile and track performance at individual level.  Ensure that departmental standards regarding quality and productivity are maintained. Perform remote, concurrent, and side-by-side  call  monitoring  reviews. Report  trend  data  to  management  team. Communicate  customer  service performance    objectives.    Empower    individuals    to    meet    performance    expectations.    Monitor effectiveness, professionalism and efficiency of RGOs. Motivate RGOs to aggressively achieve quality and productivity goals.
    3.Coaching  and  Counseling: Assist  with  employee  development  through  support  and  reinforcement  of  departmental policies,  workflows  and  procedures. Establish  and  maintain  visibility  and  daily  contact  within  the SOC by  providing regular  feedback  and  coaching  sessions  with RGOs.  Assist  in  the  ongoing  training  and  development  of RGOs, coordinating  training  efforts  with training  administrator.  Mentor  new  hires  and  current  staff.  Assist  in  evaluating  and improving RGO phone skills.
    4.Address  complaints,  answer  questions  and  resolve  problems  regarding  all  aspects  of  the operation.  Ensure  the  timely communication and resolution of complaints/issues, concerning contact information or procedures. 
    5.Monitor attendance and coordinate work schedules to ensure that adequate staffing needs are appropriate to event and call volume.
    6.Develop  new  ideas  and  plans  to  improve  shift  functioning.  Work  with SOC management  to  identify  and  implement processes and service improvements.
    7.Evaluate  and  execute  appropriate  action  to  improve  or  recognize  employee  performance.  Administer  quarterly  and annual RGO performance reviews. Apply corrective action plans. Handle all disciplinary situations in conjunction with SOC Management in a timely manner, including pertinent supporting documentation.
    8.Seek out  updates  with clients and field  management to ensure  that the SOC database information and procedures are current, to proficiently respond to field operation requirements.
    9.Responsible for employee timesheet maintenance and payroll entry into Oracle HCM.
    10.Perform  customer  service  functions  including  call  handling  as  dictated  by  operational  needs. Assist  with  special projects and perform other duties as requested by management.

     
    MINIMUM QUALIFICATIONS AT ENTRY:
    1.Technical Skills: Must be familiar with Windows applications, Word, Excel, and Outlook. Ability to type a minimum of 40 words per minute on PC keyboard.
    2.Communication  Skills:  Possess  excellent  verbal  and  written  skills,  including  good  grammar  and  a  well-modulated, articulate speaking voice. Ability to listen attentively to others. Ability to effectively present information and respond to questions from management and customers.
    3.Management Skills: Capable of working independently, under minimal supervision and following directions. Ability to evaluate employees. Possess leadership qualities and assertiveness. Ability to accept responsibility and be hands-on in all facets of work. Ability to use sound good judgment to accomplish results.
    4.Customer Service Skills: Ability to maintain a strong and positive customer service orientation. Willingness to support the customer. Communicate direction in a positive and professional manner. 
    5.Analytical Skills: Ability to quickly discern issues, collect data, establish facts, and draw valid conclusions.
    6.Stress  Tolerance:  Ability  to  handle  multiple  tasks  simultaneously. Able  to  work  effectively  under  stressful  work conditions.  
    7.People Skills: Possess teamwork and positive attitude. Ability to motivate, coach, and work well with others to achieve common goals.  
    8.Organizational  Skills:  Ability  to  concentrate  and  prioritize.  Organize  effectively  and  follow-up  to  ensure  task completion. Possess time management skills.
    9.Flexibility:  Ability  to  work  shift  times  that  are  not  normal  business  hours  of  operation.  Ability  to  adapt  to  changing priorities. 

     
    EDUCATION/EXPERIENCE: High School  Diploma  or  GED  required,  with two  to  three years  of  customer service and supervisory experience. Some college preferred. Experience in the security or law enforcement industry a plus.

     
    POSITION SPECIFICATIONS:
    SOC operates  24  hours  per  day  7  days a  week  365  days  a  year.  Candidates  must  have  the  ability  to regularly work  shift times that are not normal business hours of operation.

     

    EOE/AA/Minority/Female/Veterans/Disability

  • 10 Days Ago

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Security Supervisor
  • Securitas Security Services USA, Inc.
  • Charlotte, NC FULL_TIME
  • Security Supervisor We help make your world a safer place Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries...
  • 8 Days Ago

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Site Security Supervisor
  • Weiser Security Services
  • Charlotte, NC FULL_TIME
  • This position is under the direct supervision of the Account Manager and Branch Manager. Join a winning team! Call or email for an interview Looking for Current License or able to be Licensed! Clean d...
  • 27 Days Ago

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Security Site Supervisor
  • DSI Security Services
  • Charlotte, NC FULL_TIME
  • Security Site Supervisor DSI is growing, again! We are hiring for a Security Site Supervisor in Charlotte, NC. Come join a diverse and inclusive team that believes in providing excellent customer serv...
  • 27 Days Ago

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Workforce Management Supervisor
  • CPI Security
  • Charlotte, NC FULL_TIME
  • CPI Security, a national leader in residential and commercial security solutions, is looking for a Workforce Management Supervisor in our contact center operations. Headquartered in Charlotte, North C...
  • 21 Days Ago

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Security supervisor
  • Great Wolf Lodge
  • Concord, NC FULL_TIME
  • Pay : $17.50 per hour A Security Supervisor is responsible assisting the Security Manager with day-to-day operations of the security department, performing supervisory duties, training of new security...
  • 2 Days Ago

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0 SECURITY SUPERVISOR jobs found in Charlotte, NC area

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Senior Network Security Engineer
  • Enpro Inc.
  • Charlotte, NC
  • Senior Network Security Engineer (hybrid) Enpro is currently seeking a Senior Network Security Engineer to join our corp...
  • 4/26/2024 12:00:00 AM

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Client Services Representative
  • Background Investigation Bureau
  • Charlotte, NC
  • Job Description Job Description BIB seeks a highly motivated individual to join our professional Client Services team. B...
  • 4/25/2024 12:00:00 AM

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Senior Network Security Engineer
  • Enpro Inc.
  • Charlotte, NC
  • Senior Network Security Engineer (hybrid) Enpro is currently seeking a Senior Network Security Engineer to join our corp...
  • 4/23/2024 12:00:00 AM

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Senior Network Security Engineer
  • Enpro Industries
  • Charlotte, NC
  • Senior Network Security Engineer (hybrid) Enpro is currently seeking a Senior Network Security Engineer to join our corp...
  • 4/23/2024 12:00:00 AM

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Lead Network Security Authentication Engineer
  • Wells Fargo
  • Charlotte, NC
  • Wells Fargo is seeking a Lead Network Security Authentication Engineer (Lead Information Security Engineer) in Technolog...
  • 4/23/2024 12:00:00 AM

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Cyber Security Consulting Engineer
  • Howard Technology Solutions
  • Charlotte, NC
  • *Must physically reside in one of the following states: NC/SC. This is a remote position that requires you to make on-si...
  • 4/23/2024 12:00:00 AM

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Senior Network Security Engineer
  • National Computer Systems
  • Charlotte, NC
  • Senior Network Security Engineer Charlotte, NC | 8 - 10 years of experience Job Description Design and deploy functional...
  • 4/22/2024 12:00:00 AM

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Network Security Firewall Fortinet L3
  • Applab Systems Inc
  • Salisbury, NC
  • Position: Network Security Firewall Fortinet L3 Locations: Salisbury, NC REMOTE Duration: Contract NOTE: Need cloud cent...
  • 4/22/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for SECURITY SUPERVISOR jobs
$50,751 to $71,812
Charlotte, North Carolina area prices
were up 1.5% from a year ago

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